Branch Services Manager (Credit Union)

1st MidAmerica; Alton (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

1 st MidAmerica is seeking a Branch Services Manager to oversee the management of the credit union imaging system, door access system, and alarm security for all branch locations, ensuring reliable operations and top-tier security.

You will lead a motivated staff, participate in interviewing and selecting employees, handle supplies and mail processing, and coordinate with vendors. Occasional travel between branches is required, with a Monday–Friday schedule.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of related experience.
• Customer service experience required.
• Strong communication and attention to detail.
• Must be able to lift and carry up to 50 pounds.

Responsibilities

• Oversee imaging system, door access and alarm security for all branch locations.
• Maintain a highly motivated, well-trained staff and employee relations.
• Participate in interviewing and selection of qualified applicants.
• Oversee supplies, inventory control, mail processing, and vendor relations.
• Travel to different credit union locations as determined by management.

Skills

Customer service

Communication

Attention to detail

Staff management

Physical stamina

Education

High school diploma or equivalent

Two-year college degree or certification preferred

Job description

1 st MidAmerica is a trusted financial institution dedicated to providing exceptional service to our members. We pride ourselves on our commitment to the communities we serve and our focus on delivering an array of financial products for each step in their financial journey. We are currently seeking motivated and member-oriented individuals to join our team as a Branch Services Manager.

Job Summary:

We are seeking a Branch Services Manager to oversee the management of the credit union imaging system, door access system, and alarm security for all branch locations.

Key Responsibilities:

• Maintains a highly motivated, well-trained staff, maintaining effective employee relations.
• Participates in the interviewing and selection of qualified applicants for vacancies.
• Oversees the management of supplies, inventory control, incoming and outgoing mail processing, door access systems, and alarm security for all branch locations.
• Handling of deceased accounts.
• Manages the credit union imaging system and vendor relationships.
• Conducts timely employee performance appraisals and recommends appropriate personnel actions.
• Makes recommendation for appropriate personnel actions including corrective action or discipline.

Qualifications:

• High school diploma or equivalent.
• Three to five years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing preferred, but not required.
• Customer service experience is required.
• Strong communication skills and attention to detail.
• Must be able to lift and carry up to 50 pounds.

What We Offer:

• Competitive salary and benefits.
• Opportunities for career growth.
• Supportive team environment.

Schedule:

• Monday – Friday 8:00 AM – 5:00 PM

Disclaimer:

Must be able to work and travel to different credit union locations as determined by management.

1 st MidAmerica is an Equal Opportunity Employer.