Regional Manager, Community Banking & Economic Justice

Self-Help

Jacksonville (FL)

On-site

USD 88,000 - 123,000

Full time

5 days ago

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Job summary

Self-Help in Jacksonville, FL is seeking an experienced Senior Retail Operations Manager to oversee regional branches. You will lead staffing, ensure compliance with policies, drive customer service excellence, and guide branch performance through data-driven planning and operational controls.

You will develop teams, manage budgets, plan strategic goals, foster partnerships, and represent Self-Help in community and civic activities.

Qualifications

Bachelor’s degree or equivalent related experience.
10 years of banking experience including a minimum of 5 years in a management capacity.
Knowledge of financial services policies, procedures and regulatory requirements.
Strong leadership and problem-solving skills.
Excellent people management and customer service skills.

Responsibilities

Maintains operational integrity across branches in the region.
Ensures adherence to policies, procedures, and controls for security and compliance.
Drives staff development and training, including compliance and security.
Plan for staffing and scheduling to optimize branch performance and reduce overtime.
Lead strategic planning, budgeting, and regional goals alignment.
Organize external business development and community relationship initiatives.
Represent Self-Help at civic events and drive community impact.