Regional Retail Leader — Growth & Community Impact

Self-Help Services; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Self-Help is a nonprofit financial cooperative focused on economic justice, seeking a Regional Retail Operations Leader to oversee branches in the assigned region. You will guide branch teams, ensure policy compliance, and drive customer service excellence while supporting community development efforts.

You will coach Branch Managers, monitor performance metrics (transactions, deposits, loans), plan staffing, and advance growth initiatives in line with Self-Help's mission.

Responsibilities

• Maintains operational integrity throughout the branches assigned to the region.
• Ensures branch adherence to policies, procedures and controls for safety of employees, members and assets.
• Recommends action plans to improve policies and mitigate losses.
• Promotes growth and community impact across branches.
• Ensures customer service excellence and prioritizes member focus.
• Acts as liaison between regional management and branches.

Job description

Self-Help is a nonprofit financial cooperative focused on economic justice, seeking a Regional Retail Operations Leader to oversee branches in the assigned region. You will guide branch teams, ensure policy compliance, and drive customer service excellence while supporting community development efforts.

You will coach Branch Managers, monitor performance metrics (transactions, deposits, loans), plan staffing, and advance growth initiatives in line with Self-Help's mission.