Regional Manager

Bank of Bird-in-Hand; Leacock Township (PA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Company Paid Life

Company Paid STD & LTD

Health Savings Account

Flexible Spending Account

Paid Time Off (PTO)

Birthday PTO

Paid Holidays

Company Events and Picnics

Tuition Reimbursement

Internal Career Opportunities

Leadership Training

Job summary

Bank of Bird-in-Hand is seeking a Regional Manager to oversee assigned brick-and-mortar and mobile branches, providing leadership to Branch and Mobile Unit Managers. You will drive customer service, growth initiatives, profitability, and compliance while traveling to branches as needed.

The role requires 5+ years of supervisory experience, strong teamwork and communication skills, and willingness to travel at least 50% with a valid driver’s license. A Bachelor’s degree is preferred.

Qualifications

• Minimum of five years’ supervisory experience.
• Through knowledge of operational policies, procedures, and applicable regulations.
• Strong interpersonal skills with the ability to work well with customers and employees.
• Demonstrated teamwork and leadership skills.
• Ability to travel a minimum of 50% of the time.
• Use of own car for travel and appointments.
• Valid driver’s license
• Ability to represent the Bank in a professional capacity at professional and networking functions.

Responsibilities

• Oversee assigned brick and mortar and mobile branches.
• Provide leadership and direction to Branch and Mobile Unit Managers.
• Ensure quality customer service, lead growth initiatives, and manage profitability.
• Travel to branches and facilities as necessary (50%+).Develop staff through training and evaluation.
• Coordinate with DRB and other departments on budgeting and product enhancements.
• Maintain knowledge of bank products and services; ensure staff stay informed.
• Ensure branches remain compliant with hiring practices and standards.
• Support annual growth targets for all units.

Skills

Supervisory experience

Leadership skills

Interpersonal skills

Problem solving

Travel ability

Customer service

Education

Bachelor’s degree; Business or related field

Job description

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions. When you join the Bank of Bird-in-Hand team, you’ll be appreciated and celebrated for who you are every day.

Why Work at Bank of
Bird-in-Hand?

At Bank of Bird-in-Hand, we are our community – committed to the acceptance of our customers and employees. We celebrate inclusion and focus on making those in our community feel valued, respected, and welcomed into our family.

Our employees’ successes are our success and we celebrate them as we continue to grow and develop their skills for the future.

+

• 401(k) Retirement Plan
• Company Paid Life
• Company Paid STD & LTD
• Health Savings Account
• Flexible Spending Account
• Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Company Events and Picnics

+

• Tuition Reimbursement for Continuing Education
• Internal Career Opportunities
• Leadership Training

Community Involvement

+

• Support of local non-profit organizations
• Present at Local Parades & Events

Position:Regional Manager

Location: Bird in Hand, PA

Job Id:475

# of Openings:1

We are seeking a Regional Manager to join our team! The Regional Manager oversees assigned brick and mortar and mobile branches. This position provides leadership and direction to Branch and Mobile Unit Managers. Responsible for quality customer service, lead growth initiatives, assist with operational integrity, build brand awareness in the community, manage profitability, expense, and loss control. Responsible for manager selection and manager development.This role will require the ability to travel a minimum of 50% of the time to support branches and teams.

• Assist Director of Retail Banking (DRB) in budgeting process for related departments.
• Responsible for supporting Retail Operations.
• Assist DRB in researching and recommending products to enhance the Bank’s product offerings to remain competitive, which includes understanding of electronic banking functionality, including ATM, online banking, bill payment, mobile banking, mobile bank unit, mobile deposit and other electronic applications.
• Ensure sufficient employee and customer education, training and support are provided.
• Responsible for manager development through various training mediums.
• Provide supervision of the Bank’s retail banking and customer service areas.
• Establish procedures to maintain high standard of customer service supported by training.
• Manage general operation functions of the retail banking and customer service environments.
• Support manager to identify, plan and implement procedural changes as required.
• Develop and maintain an in-depth knowledge of the bank’s products and services. Ensure that staff maintain a similar level of knowledge.
• Ensure branches remain compliant in hiring practices.
• Ensure that the physical environment of all branches is maintained according to Bank of Bird-in-Hand’s standards and the staff reflects the desired level of professionalism.
• Serve as a member on various committees as assigned.
• Travel to branches and bank facilities as necessary.
• Responsible for supporting yearly company growth targets of all Branch/Mobile units.
• Direct accountability for service and growth performance across assigned units.
• Build brand awareness by having a presence in the community.
• Maintain a strong workforce that supports company’s mission statement.
• Works closely with Deposit Operations, Human Resources, Compliance, and Marketing to perform assigned duties as needed.
• Conducts team meetings as needed to support employee development, team morale, and deliver expectations across all teams.
• Guides and assists direct reports with hiring, periodic reviews and disciplinary actions as well as conducting such activities on their own.
• Perform other duties as required.

Education and Experience:

• Minimum of five years’ supervisory experience.
• Through knowledge of operational policies, procedures, and applicable regulations.
• Strong interpersonal skills with the ability to work well with customers and employees.
• Demonstrated teamwork and leadership skills.
• Ability to solve problems.
• Willingness and ability to travel a minimum of 50% of the time.
• Use of own car for travel and appointments.
• Valid driver’s license
• Ability to represent the Bank in a professional capacity at professional and networking functions.

Preferred Qualifications:

• Bachelor’s degree; Business or related field
• Five years’ directly related experience in a Financial Institution in Teller Operations

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• 401(k) Retirement Plan
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.

No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes. Bank of Bird-in-Hand will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 717-929-2370.

Our people make the difference—and it shows. Being named a Central Penn Business Journal Best Places to Work in PA and an American Banker Best Bank to Work For reflects the culture we’ve built: one grounded in care, collaboration, and opportunities for our employees to grow and succeed.

I came to Bank of Bird-in-Hand because I wanted to get back into community banking and work with a company where my values aligned with the bank.

Fay L.

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