Regional Client Relations Manager, West Coast

Brobston Group LLC; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Regional Client Relations Manager based in Los Angeles to shape and elevate the client experience across retail locations. This role focuses on defining growth strategies, analyzing CRM data, and coaching store leadership.

The ideal candidate will have a bachelor’s degree and at least 5 years of luxury retail management experience. Additional responsibilities include planning events and presenting insights to leadership.

Qualifications

• Minimum 5 years of experience in client relations, client development, or luxury retail management.
• Proven track record of driving client retention and managing client KPIs.
• Strong CRM and data analysis skills.

Responsibilities

• Define and execute regional client growth strategies focused on retention and acquisition.
• Coach Client Advisors and store leadership through on-the-floor training.
• Prepare and present regular client relations reports to senior leadership.

Skills

Client relations

CRM analysis

Luxury retail management

Coaching & training

Communication

Education

Bachelor's degree or equivalent experience

Job description

Summary

Based in Los Angeles, the Regional Client Relations Manager will shape and elevate the client experience across multiple retail locations on the West Coast and select international markets. This role leads CRM-driven client development strategy, field coaching, and boutique activations to drive retention, repurchase, and new client acquisition. The position partners with store leadership and cross-functional teams to execute initiatives, measure ROI, and ensure consistent luxury service standards.

Responsibilities

• Define and execute regional client growth strategies focused on retention, upgrades, reactivation, and acquisition.
• Analyze CRM data to identify high-potential clients, lapsed behaviors, and opportunity clusters.
• Set and monitor weekly and monthly client goals for store teams and individual associates.
• Coach Client Advisors and store leadership through on-the-floor training, workshops, and real-time feedback.
• Plan and lead boutique-level events and activations, selecting invite lists and measuring event ROI.
• Collaborate with Merchandising, Marketing, Visual Merchandising, and Operations to align product and experiences with client strategies.
• Prepare and present regular client relations reports and insights to senior leadership.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum 5 years of experience in client relations, client development, or luxury retail management.
• Proven track record of driving client retention and managing client KPIs.
• Strong CRM and data analysis skills with the ability to translate insights into action.
• Experience leading trainings, workshops, and field-based coaching.
• Excellent communication, commercial acumen, and ability to influence across levels.
• Willingness to travel approximately 50% of the time.