CRM & Clienteling Director, Americas: Growth & Experience

LVMH Group; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Bonus structure

Paid time off

401(k) with automatic employee contribution

Job summary

LVMH Group is seeking a CRM & Clienteling Director for the Americas to drive growth in client engagement. The ideal candidate will have over 10 years of experience in CRM and clienteling, particularly in the luxury sector.

The role includes leading regional strategies, fostering client-centric culture, and leveraging data and insights. Benefits include medical insurance, paid time off, 401(k), and performance bonuses.

Qualifications

• Proven track record in evolving client engagement strategies.
• Experience managing complex projects in fast-paced environments.
• Strong ability to influence senior leadership and retail teams.

Responsibilities

• Drive growth of new and existing clients in the Americas.
• Lead regional strategy for CRM and clienteling.
• Conduct client analysis to optimize engagement.

Skills

Strategic voice of the client

Client engagement strategies

Leadership skills

Analytical mindset

Communication and storytelling

Understanding luxury consumer behavior

Education

10+ years of experience in CRM, clienteling, retention, or lifecycle marketing

Tools

Salesforce

Power BI

Job description

LVMH Group is seeking a CRM & Clienteling Director for the Americas to drive growth in client engagement. The ideal candidate will have over 10 years of experience in CRM and clienteling, particularly in the luxury sector.

The role includes leading regional strategies, fostering client-centric culture, and leveraging data and insights. Benefits include medical insurance, paid time off, 401(k), and performance bonuses.