Regional LTC Growth & Partnerships Specialist

Eventus WholeHealth; Akron (OH); Hybrid; USD 1 - 2; Full time

Job summary

Eventus WholeHealth seeks a Regional Long Term Care Sales Support Specialist to assist the Regional LTAC Account Executive in fostering relationships with skilled nursing and assisted living facilities. The role emphasizes onboarding, staff training, and ensuring satisfaction with the Better Together program.

The specialist will coordinate between facilities and our providers, conduct reviews, and drive retention and revenue growth across the assigned region. Travel up to 25% is expected.

Qualifications

• 3 years of experience in an Account Manager/Customer Service Role.
• 5 years of experience in the Post Acute Healthcare industry.
• Extensive experience in the post-acute care market with a preference for facility administration expertise.
• Strong organizational, written, and verbal communication skills, alongside exceptional multitasking abilities.
• High attention to detail and accuracy in handling data and documents.
• Proven ability to collaborate effectively with clinical and non-clinical personnel.
• Track record of successful account retention and revenue growth.
• Proficiency in computer skills including Windows 365 (Word, Excel, PowerPoint, Outlook) and Sales Force.com or similar CRM systems.
• Willingness to travel, with estimated overnight travel at 25%.

Responsibilities

• Lead the implementation process for new facilities from business development handoff to go-live.
• Act as the primary point of contact for assigned facilities, implementing the Better Together program.
• Liaise between facilities and Eventus WholeHealth providers and staff to ensure collaboration and service delivery.
• Conduct quarterly in-person reviews and monthly telephone reviews per the program format.
• Monitor engagement of facility administrators and staff and escalate issues per protocols.
• Inform leadership and providers of changes in facility administration or ownership.
• Fulfill additional duties as assigned.
• Maintain customer satisfaction and facility retention metrics.

Skills

Account management

Customer service

Post-acute care knowledge

CRM experience

Travel readiness

Tools

Salesforce

Job description

Eventus WholeHealth seeks a Regional Long Term Care Sales Support Specialist to assist the Regional LTAC Account Executive in fostering relationships with skilled nursing and assisted living facilities. The role emphasizes onboarding, staff training, and ensuring satisfaction with the Better Together program.

The specialist will coordinate between facilities and our providers, conduct reviews, and drive retention and revenue growth across the assigned region. Travel up to 25% is expected.