Regional Post-Acute Care Partnerships Specialist

Eventus WholeHealth; Indianapolis (IN); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Eventus WholeHealth is seeking a Regional Long Term Care Sales Support Specialist to assist the Regional LTC Account Executive in building enduring relationships with skilled nursing and assisted living facilities. You will help deliver an integrated care model and ensure top-notch service delivery across our Better Together program.

Join a team focused on improving patient outcomes, onboarding facilities, and driving retention with a strong emphasis on communication, compliance, and CRM-driven

Qualifications

• 3 years of experience in an Account Manager/Customer Service Role.
• 5 years of experience in the Post Acute Healthcare industry.
• Extensive experience in the post-acute care market with a preference for facility administration expertise.
• Strong organizational, written, and verbal communication skills, alongside exceptional multitasking abilities.
• High attention to detail and accuracy in handling data and documents.
• Proven ability to collaborate effectively with clinical and non-clinical personnel.
• Track record of successful account retention and revenue growth.
• Proficiency in computer skills including Windows 365 (Word, Excel, PowerPoint, Outlook) and Salesforce.com or similar CRM systems.
• Willingness to travel, with estimated overnight travel at 25%.

Responsibilities

• Lead the implementation process for new facilities from business development handoff to go-live.
• Act as the primary point of contact for assigned facilities, implementing the Better Together program.
• Liaise between facilities and Eventus WholeHealth providers/staff, ensuring effective collaboration, service delivery, and exceptional customer service.
• Conduct quarterly in-person reviews and monthly telephone reviews following the Better Together program format, reporting performance against agreed metrics.
• Monitor facility administrators’ and staff’s engagement to promptly identify and elevate issues, resolving them using established protocols.
• Inform Eventus WholeHealth leadership and providers of any changes in facility administration or ownership.
• Fulfill additional duties as assigned.
• Assist in executing sales strategies in collaboration with the Regional Long-Term Care Account Executive.
• Conduct market research to stay updated on trends, competitor activities, and market intelligence using Trella.
• Retain existing facilities and leverage relationships for new facility leads.
• Identify potential new Eventus WholeHealth services based on facility feedback/requests.
• Develop a close working relationship with the Business Development team.
• Aid in preparing sales reports, materials, and presentations.
• Participate in industry/trade events as required.
• Maintain and update databases, CRM systems, and sales-related tools to ensure data accuracy and accessibility.
• Adhere to all Eventus WholeHealth policies and procedures.
• Demonstrate comprehensive knowledge of federal and state healthcare regulations pertaining to post-acute care facilities.
• Proficient understanding of Medicare, Medicaid, Private Payer, and other insurance types.
• Display a passion for the health and well-being of patients and residents in post-acute facilities.

Skills

Account management

Customer service

Post-acute healthcare

Tools

Salesforce CRM

Microsoft Office

Job description

Eventus WholeHealth is seeking a Regional Long Term Care Sales Support Specialist to assist the Regional LTC Account Executive in building enduring relationships with skilled nursing and assisted living facilities. You will help deliver an integrated care model and ensure top-notch service delivery across our Better Together program.

Join a team focused on improving patient outcomes, onboarding facilities, and driving retention with a strong emphasis on communication, compliance, and CRM-driven