Regional Leader for 20-30 Stores, Multi-Unit Growth

LensCrafters; Kansas City (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

LensCrafters is seeking a Sr. Regional Manager to deliver sales and profit through a superior patient and customer experience across 20–30 locations in a multi-unit, cross-functional setting including retail, lab and doctor services.

Lead, coach and develop store managers, attract top talent, analyze business performance and present clear action plans to optimize results while ensuring brand standards and operational excellence. Expect travel and weekend/evening coverage to support busy periods.

Qualifications

• High School graduate or equivalent.
• 5+ years multi-unit retail experience.
• 8+ years management experience.
• A proven track record of delivering positive results and positive growth.
• Excellent business and financial acumen including operational analysis.
• Comprehensive knowledge of retail operations, processes and policies.
• Working knowledge of computers and Microsoft Office.
• Strong basic math skills.
• Ability to travel up to 80%; willing and able to work weekends, and physically in stores during times of high business need.
• Strong command of the English language for correspondence.

Responsibilities

• Teaches and coaches Store Manager to achieve goals and foster execution of best practices for growth.
• Leads teams through effective performance management to include activities that ensure goals are consistently being met or exceeded.
• Attracts and hires high caliber talent to ensure positions are filled timely.
• Builds a bench of talent internally and externally to be ready for placement.
• Analyzes the business, creating and communicating clear action plans that optimize results.
• Leads and drives quality and improvement in the region to deliver on all key performance indicators.
• Manages profits and expenses and ensures proper usage of company funds.
• Directs and approves workforce management activities according to brand policies, labor and operational initiatives.
• Manages operational execution and ensures brand standards are met in accordance with Company direction.
• Ensures the protection of all company assets, and that policies and practices are being followed consistently.
• Models the behaviors and is accountable for the store delivery of a consistent and brand right patient and customer experience.
• Inspires team growth through individual development plans to promote an environment of personal growth and accountability.
• Provides on-the-job training and guidance to SMM’s.
• Creates an inspiring and inclusive work environment reflective of the brand.
• Ensures all Company approved safety programs are implemented and maintained.
• Works weekends and evenings in support of the business needs, taking responsibility for the optimal running of the store and ensuring goals are met.

Skills

Leadership

Financial acumen

Retail operations knowledge

Microsoft Office

Travel up to 80%

Strong English

Education

High School diploma or equivalent

College degree or equivalent

Tools

Microsoft Office

Job description

LensCrafters is seeking a Sr. Regional Manager to deliver sales and profit through a superior patient and customer experience across 20–30 locations in a multi-unit, cross-functional setting including retail, lab and doctor services.

Lead, coach and develop store managers, attract top talent, analyze business performance and present clear action plans to optimize results while ensuring brand standards and operational excellence. Expect travel and weekend/evening coverage to support busy periods.