Regional Key Accounts Leader — Growth & Strategy

MSC Industrial Supply Co.; Portland (ME); Hybrid; USD 84,000 - 132,000; Full time

Job summary

MSC Industrial Supply Co. in Portland, ME is seeking a Regional Key Accounts Leader to drive sales growth by expanding relationships with existing customers and capturing cross-sell opportunities within key account locations.

You will coach and develop Market Development Consultants, overseeing portfolios with revenues from $25K to $250K and guiding strategic account management. This role emphasizes leadership, disciplined execution of sales strategies, and accountable performance.

Qualifications

• Bachelor's degree in business, sales, or a related field.
• 5+ years of progressive sales experience with a track record of success in new account acquisition, retention, and account penetration; at least 2 years of people leadership experience preferred.
• Experience leading teams within industrial supply, manufacturing, or related industries strongly preferred.
• Demonstrated ability to coach and develop sales talent while holding teams accountable for performance.
• Strong business acumen with the ability to analyze financial and operational data, develop action plans, and drive sustainable results.
• Excellent communication, presentation, negotiation, and executive relationship-building skills.
• Proficiency in CRM systems, Microsoft Office and other digital tools; ability to adapt quickly to new technologies and systems.
• Strong organizational and time-management skills, with the ability to lead multiple priorities across territories.
• High degree of integrity, professionalism, and commitment to building long-term customer partnerships.
• Willingness to travel within assigned territories; valid driver's license and insurance as required by state law.
• Ability to work effectively from a home office while managing a dispersed field sales team.

Responsibilities

• Lead and develop a team of Market Development Consultants, building capabilities in customer engagement, account growth, and solution selling.
• Build and strengthen relationships with customers at functional and executive levels, ensuring retention, satisfaction, and alignment with current and future needs.
• Direct the development and execution of strategies to deepen penetration within accounts, expand revenue opportunities, and achieve team sales and retention targets.
• Serve as a trusted advisor by guiding the team in delivering tailored, value-driven solutions that address customer priorities.
• Oversee the implementation of major company programs and initiatives within assigned territories and accounts.
• Ensure effective use of CRM and account management systems to track sales activity, analyze trends, and deliver accurate forecasting and reporting.
• Partner with internal teams to drive operational excellence and hold the team accountable for exceeding customer expectations through strong service orientation and follow-up.
• Lead daily operations by overseeing order processing, scanning and verification of shipments, inventory accuracy, and return management to ensure efficiency, accuracy, and team performance.
• Oversee and manage account receivables ensuring financial health through timely collections and disciplined processes.
• Drive the setup, adoption, and optimization of vending and VMI services at new or existing account locations.
• Collaborate with senior sales leadership to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies, equipping the team to provide forward-looking solutions to customers.
• Prepare and review timely, accurate sales reports to ensure alignment with management expectations and performance standards.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement that reflects company values.
• Represent Market Development Consultants in cross-functional initiatives, ensuring alignment of team execution with broader organizational goals.

Skills

Team leadership

Strategic sales

CRM proficiency

Executive relationship-building

Communication

Education

Bachelor's degree in business or related field

Tools

CRM systems

Microsoft Office (Word, Excel, PowerPoint)

Job description

MSC Industrial Supply Co. in Portland, ME is seeking a Regional Key Accounts Leader to drive sales growth by expanding relationships with existing customers and capturing cross-sell opportunities within key account locations.

You will coach and develop Market Development Consultants, overseeing portfolios with revenues from $25K to $250K and guiding strategic account management. This role emphasizes leadership, disciplined execution of sales strategies, and accountable performance.