Regional IT Support Specialist — Networking & Cybersecurity

University of Kentucky; Lexington (KY); Hybrid; USD 28,000 - 43,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

The University of Kentucky is seeking a Computer Support Specialist II to serve as a Regional Extension Information Technology Contact, supporting Cooperative Extension Service offices throughout western Kentucky. Based in Princeton, KY, you will provide frontline technical support, consulting, and network assistance for 17 offices.

You will help ensure reliable technology resources for daily operations, cybersecurity awareness, and long-term planning, with travel to offices for onsite support

Qualifications

• Bachelor’s degree is required.
• 1 year of related experience is required.

Responsibilities

• Provide desktop, server, network, and technology support for assigned Cooperative Extension Service offices.
• Troubleshoot hardware, software, connectivity, and system issues while delivering responsive customer service.
• Consult with Extension personnel on technology purchases, equipment selection, and IT planning.
• Support the deployment, maintenance, and security of university technology resources.
• Provide basic user training on operating systems, software applications, and supported technologies.
• Assist Extension personnel with secure computing practices and technology‑related risk mitigation.
• Collaborate with regional and statewide IT support teams to share knowledge, resolve complex problems, and improve service delivery.
• Travel regularly to supported offices to provide onsite assistance and technology support.

Skills

Tech knowledge

Troubleshooting

Customer service

Collaboration

Organizational skills

Cybersecurity awareness

Education

BS

Tools

Microsoft Windows

Microsoft Office

Mac OS

Job description

The University of Kentucky is seeking a Computer Support Specialist II to serve as a Regional Extension Information Technology Contact, supporting Cooperative Extension Service offices throughout western Kentucky. Based in Princeton, KY, you will provide frontline technical support, consulting, and network assistance for 17 offices.

You will help ensure reliable technology resources for daily operations, cybersecurity awareness, and long-term planning, with travel to offices for onsite support