Computer Support Specialist II

University of Kentucky; Lexington (KY); Hybrid; USD 28,000 - 43,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

The University of Kentucky is seeking a Computer Support Specialist II to serve as a Regional Extension Information Technology Contact, supporting Cooperative Extension Service offices throughout western Kentucky. Based in Princeton, KY, you will provide frontline technical support, consulting, and network assistance for 17 offices.

You will help ensure reliable technology resources for daily operations, cybersecurity awareness, and long-term planning, with travel to offices for onsite support

Qualifications

• Bachelor’s degree is required.
• 1 year of related experience is required.

Responsibilities

• Provide desktop, server, network, and technology support for assigned Cooperative Extension Service offices.
• Troubleshoot hardware, software, connectivity, and system issues while delivering responsive customer service.
• Consult with Extension personnel on technology purchases, equipment selection, and IT planning.
• Support the deployment, maintenance, and security of university technology resources.
• Provide basic user training on operating systems, software applications, and supported technologies.
• Assist Extension personnel with secure computing practices and technology‑related risk mitigation.
• Collaborate with regional and statewide IT support teams to share knowledge, resolve complex problems, and improve service delivery.
• Travel regularly to supported offices to provide onsite assistance and technology support.

Skills

Tech knowledge

Troubleshooting

Customer service

Collaboration

Organizational skills

Cybersecurity awareness

Education

BS

Tools

Microsoft Windows

Microsoft Office

Mac OS

Job description

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Job Title: Computer Support Specialist II

Requisition Number: RE55525

Department Name: 3L000:ITS Chief Information Office

Work Location: Princeton, KY

Grade Level: 43

Salary Range: $19.56-31.29/hour

Type of Position: Staff

Position Time Status: Full-Time

Required Education: BS

Required Related Experience: 1 yr

Required License/Registration/Certification: None

Physical Requirements: This position requires lifting, pushing, or pulling objects up to 25lbs.

Shift: Monday-Friday 8:00am – 5:00pm (40 hours/week)

Job Summary

Provide Technology Support That Keeps Extension Connected

The University of Kentucky is seeking a Computer Support Specialist II to serve as a Regional Extension Information Technology Contact supporting Cooperative Extension Service offices throughout western Kentucky.

Based at the Research and Education Center in Princeton, Kentucky, this role provides frontline technical support, technology consulting, and network assistance for 17 Cooperative Extension Service offices. The successful candidate will help ensure employees have reliable technology resources while supporting daily operations, cybersecurity awareness, and long-term technology planning.

What You’ll Do

• Provide desktop, server, network, and technology support for assigned Cooperative Extension Service offices
• Troubleshoot hardware, software, connectivity, and system issues while delivering responsive customer service
• Consult with Extension personnel on technology purchases, equipment selection, and IT planning
• Support the deployment, maintenance, and security of university technology resources
• Provide basic user training on operating systems, software applications, and supported technologies
• Assist Extension personnel with secure computing practices and technology‑related risk mitigation
• Collaborate with regional and statewide IT support teams to share knowledge, resolve complex problems, and improve service delivery
• Travel regularly to supported offices to provide onsite assistance and technology support

What You’ll Bring

• Strong technical knowledge of computer hardware, software, networking, and IT support practices
• Excellent troubleshooting and problem‑solving abilities
• Strong customer service and communication skills
• Ability to work independently while effectively collaborating with a larger support team
• Strong organizational skills and attention to detail
• Commitment to continuous learning and staying current with technology trends and cybersecurity practices

Minimum Requirements

• Bachelor’s degree
• 1 year of related experience

What’s In It for You

• Meaningful impact: Support Extension professionals who serve communities across Kentucky
• Variety of work: Combine technical support, training, consulting, and problem‑solving responsibilities
• Professional growth: Expand expertise across networking, systems support, cybersecurity, and customer service
• Hybrid flexibility: Opportunity for hybrid work arrangements with approval
• Unique setting: Work from the Princeton Research and Education Center while supporting offices throughout Western Kentucky
• UK’s Exceptional Benefits

Why Now?

Technology plays a critical role in helping Cooperative Extension personnel deliver programs, resources, and services throughout Kentucky. As Extension offices continue to rely on secure and reliable technology, there is an ongoing need for skilled IT professionals who can provide expert support across multiple locations.

In this role, you’ll help strengthen the technology infrastructure that supports Extension’s mission while building relationships with employees across the region and contributing to a statewide network of IT professionals dedicated to service and innovation.

Skills / Knowledge / Abilities

Knowledge of Microsoft Operating Systems, Office Suites, Mac OS, peer‑to‑peer networking, strong technical and troubleshooting skills, strong verbal and written communication skills, ability to function within a collaborative team‑oriented environment, strong customer service skills.

Deadline to Apply: 09/10/2026

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

1. * How many years of experience do you have providing desktop support in a networked environment?
   • None
   • More than 0, up through 2 years
   • More than 2 years, up through 4 years
   • More than 4 years, up through 6 years
   • More than 6 years
2. * Describe your experience supporting small networks and networking equipment such as Ubiquiti?

   (Open Ended Question)

3. * Describe your experience with configuring and maintaining file servers and network attached storage devices?

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter

Equal employment opportunity, including veterans and individuals with disabilities.

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