Regional IT Support Lead — Hybrid, Travel-Ready Growth

Hazen and Sawyer; Fort Worth (TX); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Pre-tax FSAs

Disability insurance

Life insurance

Paid holidays

Floating holidays

PTO

401(k) plan

Tuition reimbursement

In-house training

Professional membership incentives

Job summary

Hazen and Sawyer is seeking an IT Regional Support Lead for our Fort Worth, Texas office. As part of the ITS team, the IT Regional Support Lead ensures IT systems, services, and equipment operate reliably at every office in an assigned region.

Reporting to the ITSM Support Manager, this role works closely with Hazen and Sawyer Office Managers, supervises junior ITS staff, and travels regularly to regional offices to meet technology needs.

Qualifications

• Bachelors in IT, Computer Science, or related field (or equivalent experience).
• 5+ years of IT support experience, including networking and infrastructure.
• Skilled in network administration, server maintenance, and troubleshooting.
• Strong leadership, communication, and organizational skills.
• Willing to travel and work non-standard hours as needed.
• Valid driver's license and reliable transportation.

Responsibilities

• Maintain and support network switches, APs, servers and other peripheral equipment at all offices within their region.
• Partner with the ITS Infrastructure Groupon routinemaintenance of regional network infrastructure.
• Provide Tier 1 - 3 technical support while serving as the primary escalation contact for complex cases.
• Assist with regional computer deployments and provide onsite support as needed.
• Troubleshoot and support conference room technology, particularly Yealink systems within each regional office.
• Supervise junior ITS staff within the region, delegate tasks, and provide training as needed.
• Assist with all regional office relocations and expansions.

Skills

IT leadership

Network administration

Server maintenance

Communication

Organizational skills

Willing to travel

Education

Bachelors in IT/CS or related field

Tools

Yealink

Microsoft Teams Rooms

Job description

Hazen and Sawyer is seeking an IT Regional Support Lead for our Fort Worth, Texas office. As part of the ITS team, the IT Regional Support Lead ensures IT systems, services, and equipment operate reliably at every office in an assigned region.

Reporting to the ITSM Support Manager, this role works closely with Hazen and Sawyer Office Managers, supervises junior ITS staff, and travels regularly to regional offices to meet technology needs.