Regional IT Support Engineer (Travel Required)

American Oncology Network, Inc.; Hot Springs (AR); On-site; USD 22,000 - 41,000; Full time

Job summary

Genesis Cancer and Blood Institute seeks an IT Technical Support Engineer to provide on-site and regional support for clinics. The role includes travel, training delivery, CRM engagement, and handling Dragon-related issues and telemedicine devices.

Required: a bachelor’s degree in computer science (preferred) and 2–5 years of Help Desk experience, with strong communication and problem-solving skills.

Qualifications

• Education: Bachelor’s degree in computer science preferred
• Experience: 2-5 years Help Desk experience and documenting ticket details
• Core capabilities: Analysis, interpersonal effectiveness, communication, customer service, self-management

Responsibilities

• Travel to assigned regional clinics on a rotation schedule and support on-site.
• Develop relationships with site managers and monitor customer satisfaction surveys.
• Facilitate training for new employees on applications, access, and security requirements.
• Provide Telegraph/Dragon-related support and telemedicine device engineering.
• Coordinate with vendors for issue resolution and training needs.
• Support regional problem management and IT project deliverables.
• Citrix front-end support including Citrix Director and Receiver.

Job description

Genesis Cancer and Blood Institute seeks an IT Technical Support Engineer to provide on-site and regional support for clinics. The role includes travel, training delivery, CRM engagement, and handling Dragon-related issues and telemedicine devices.

Required: a bachelor’s degree in computer science (preferred) and 2–5 years of Help Desk experience, with strong communication and problem-solving skills.