Regional IT Support Engineer, Clinic Tech & Telemedicine

AON Central Services, LLC

United States

On-site

USD 22,000 - 42,000

Full time

5 days ago

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Job summary

AON Central Services, LLC is hiring a Technical Support Engineer to provide hands-on technical support across multiple clinics in a regional rotation. The role includes travel, training delivery, and ensuring timely ticket resolution with the Tier 1 vendor.

You will monitor clinic tickets, track trends, and collaborate with IT for incident mitigation and improved service delivery. The position requires 2–5 years of help desk experience, strong problem-solving and communication skills, and the

Qualifications

Bachelor’s degree in computer science preferred.
2–5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.
Strong problem solving, analytical and organizational skills.
Excellent communication and customer service abilities.

Responsibilities

Travel to assigned regional clinics on an approved rotation schedule.
Provide communication to the OM of the clinic as to the final schedule and the process for notification of a change to the schedule.
Develop relationships with all OMs for region assigned and facilitate an open dialogue on clinic needs.
Address physician issues related to Dragon usage and support Telemedicine devices.
Coordinate with corporate IT on project deliverables and maintain ongoing support for new technology.
Identify and categorize problems; provide thorough problem histories to prevent recurrence.
Resolve Citrix Director/Receiver issues and related end-user profiles.