Regional IT Support Engineer – Telemedicine & Citrix

aoncology

Hot Springs (AR)

On-site

USD 22,000 - 41,000

Full time

4 days ago

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Job summary

Genesis Cancer and Blood Institute is seeking a Technical Support Engineer to provide hands-on IT support across regional clinics. The role involves travel to designated sites, ensuring timely ticket resolution, and collaborating with the SD Corporate team to optimize technology services.

The candidate should have 2–5 years of Help Desk experience, a BS in computer science, strong analytical and communication skills, and the ability to work remotely as needed while maintaining high customer

Qualifications

2–5 years Help Desk experience with ticket documentation.
Bachelor's degree in computer science preferred.
Strong analytical and problem-solving abilities.
Ability to travel and work remotely as required.

Responsibilities

Travel to assigned regional clinics on an approved rotation schedule.
Develop relationships with regional operations managers and gather clinic needs.
Facilitate training for new employees (profiles, access, security).
Support Dragon, Telemedicine devices, wireless, A/V and conferencing setups.
Coordinate with corporate IT on project deliverables and ongoing support.
Identify and communicate recurring issues with detailed history to prevent recurrence.
Troubleshoot Citrix director, Citrix Receiver, UniPrint, and end-user profiles; SSO integration.