Remote Support Systems Engineer for Healthcare Diagnostics

CareDx; United States; Remote; USD 62,000 - 78,000; Full time

Benefits offered by this job

Health and welfare benefits

Gym reimbursement

401(k) match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Living Donor Leave Policy

Job summary

CareDx is seeking a Support Systems Engineer to implement, configure, and support multiple CareDx software platforms and HL7 interfaces. You will ensure system reliability, performance, and a positive customer experience within defined budgets and timelines.

The role requires a Bachelor's in MIS/CS, 2+ years in system engineering or implementation, and strong SQL, AD, and VPN knowledge. On-call one week per month, with remote US roles and competitive benefits.

Qualifications

• Bachelor's degree in MIS, CS, or related field.
• 2+ years in system engineering, implementation, and automation.
• Proficient in writing complex SQL queries; MS SQL Server & Oracle.
• Experience with SAP Crystal Reports and interface troubleshooting.
• Strong knowledge of Windows Active Directory and VPN protocols.
• On-call one week per month.

Responsibilities

• Deploy, configure, and support CareDx software and HL7 interfaces.
• Troubleshoot OS, databases, and application interfaces.
• Support HL7 interfaces and monitor performance.
• Set up remote connectivity and VPN for customers.
• Ensure SLAs while managing tickets and timelines.
• Advise customers on software and hardware requirements before deployment.
• Document configurations and troubleshooting steps.
• Coordinate with cross-functional teams to optimize performance.
• Stay updated with new technologies to improve processes.

Skills

SQL queries

Windows AD

VPN protocols

Customer support

Problem solving

Remote work readiness

Education

Bachelor's degree in MIS/CS

Tools

SQL Server

Oracle

SAP Crystal Reports

Job description

CareDx is seeking a Support Systems Engineer to implement, configure, and support multiple CareDx software platforms and HL7 interfaces. You will ensure system reliability, performance, and a positive customer experience within defined budgets and timelines.

The role requires a Bachelor's in MIS/CS, 2+ years in system engineering or implementation, and strong SQL, AD, and VPN knowledge. On-call one week per month, with remote US roles and competitive benefits.