Regional IT Support Engineer — Desktop & VOIP Expert

ibex; Palestine (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

ibex is seeking a Desktop Support Technician to manage IT inventory and provide desktop support across the assigned region. The role requires responding to Remedy tickets, diagnosing issues, and delivering timely solutions in a fast-paced environment.

Responsibilities include hardware/software maintenance, site-level deployments, VOIP support, and ensuring quality service while coordinating with regional teams. Willingness to travel and work graveyard shifts is required.

Qualifications

• Two+ years of desktop support experience or equivalent education/certifications.
• A+ certification is advantageous; MCSE desirable.
• Experience with desktops, laptops, handheld devices and VOIP.

Responsibilities

• Receive and respond to ticket requests via Remedy.
• Identify problem trends and use root cause analysis for long-term fixes.
• Perform installation, relocation, troubleshooting, repairs and preventive maintenance of desktops and software.
• Prioritize and organize assigned tickets by urgency.
• Lead site-level rollouts of new PC hardware and applications.
• Support IT at the site addressing voice/data infrastructure issues.
• Assess workload and prioritize PC tech assignments in the region.
• Ensure high-quality PC support delivery for the region.
• Manage IT asset/inventory for the region.
• Develop site SOPs and supporting documentation.

Skills

Desktop support

Customer service

Communication

Team collaboration

Travel willingness

Shift flexibility

Desire to learn

Education

A+ certification

MCDST

MCSE (desirable)

Tools

Remedy ticketing system

Active Directory

GPOs

Windows XP

Windows 7

Job description

ibex is seeking a Desktop Support Technician to manage IT inventory and provide desktop support across the assigned region. The role requires responding to Remedy tickets, diagnosing issues, and delivering timely solutions in a fast-paced environment.

Responsibilities include hardware/software maintenance, site-level deployments, VOIP support, and ensuring quality service while coordinating with regional teams. Willingness to travel and work graveyard shifts is required.