Onsite IT Support Technician - Call Center

ibex; Palestine (TX); On-site; USD 52,000 - 60,000; Full time

Job summary

ibex is seeking an IT Site Support Technician to maximize uptime for PCs, phones, and desktop software at the designated call center. You will interface with the corporate network, PBX, Windows administration, databases, and application teams to resolve problems encountered on site.

Responsibilities include day-to-day IT operations at the call center, prioritizing tasks, and providing hands-on support for voice and data infrastructure.

Qualifications

• Excellent English written and oral communication skills; interface with clients at all levels.
• Experience with VOIP technology in a large call center.
• Working knowledge of Active Directory, GPOs, and software deployment.
• Proactive, addresses site-level issues with urgency.
• Strong knowledge of Windows 7 and registry.
• Team player with positive attitude and tenacity.
• Ability to quickly learn and communicate new technologies.
• Proven ability to troubleshoot, install, and support PC hardware, software, and network connectivity.

Responsibilities

• Support day-to-day IT operations at the call center.
• Organize and address tasks and tickets in priority order.
• Serve as the hands at the site to address voice and data infrastructure issues.
• Support site-level hardware, software rollouts, and desktop-related activities.
• Receive and respond to workflow requests via TRAKIT ticketing system.

Skills

English communication

VOIP experience

Active Directory

GPOs

Windows 7

Troubleshooting

PC hardware support

Teamwork

Problem solving

Ticketing systems

PBX

Tools

TRAKIT

Windows administration

PBX

Job description

ibex is seeking an IT Site Support Technician to maximize uptime for PCs, phones, and desktop software at the designated call center. You will interface with the corporate network, PBX, Windows administration, databases, and application teams to resolve problems encountered on site.

Responsibilities include day-to-day IT operations at the call center, prioritizing tasks, and providing hands-on support for voice and data infrastructure.