Regional IT Support Analyst - Executive & Boardroom Tech

TEKsystems; Illinois; On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability (short & long-term)

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking a Regional IT Support Analyst to provide hands-on end-user support across North America from its Alsip, IL location. You will serve as the primary contact for end-user computing, provisioning, onboarding/offboarding, and IT asset management, while coordinating with vendors and IT teams.

You will deliver Tier 1/2 support, support executive users and boardroom tech, and manage incidents via ServiceNow or similar ITSM tools in a fast-paced environment across multiple time

Qualifications

• 5+ years of IT hardware and software support experience.
• Strong customer service and end-user support experience.
• Experience with ServiceNow or similar ITSM platforms.
• Microsoft device provisioning and software deployment experience.
• Professional communication, documentation, and follow-up skills.
• Experience managing IT equipment lifecycle and asset inventory.
• Ability to support executive users and high-priority incidents.

Responsibilities

• Provide Tier 1/2 end-user hardware and software support.
• Deliver white-glove support to executive leadership and boardroom environments.
• Manage device provisioning, deployment, onboarding, and offboarding activities.
• Maintain IT hardware inventory, stockrooms, loaner devices, and spare equipment.
• Coordinate vendor and third-party support for onsite services.
• Support incident, request, and asset management through ServiceNow or equivalent ITSM platforms.
• Serve as regional escalation point for urgent technology issues.
• Assist with telephony, printers, laptops, desktops, and other end-user technologies.
• Support local infrastructure changes and coordinate with infrastructure teams.
• Assist Lab and OT teams with isolated/offline equipment needs.
• Attend service management meetings and prioritize regional IT support activities.

Skills

End-user support

Executive support

IT hardware & software support

IT asset management

Vendor coordination

Strong communication

ServiceNow

Tools

ServiceNow

SCCM

Intune

MDM

Job description

TEKsystems is seeking a Regional IT Support Analyst to provide hands-on end-user support across North America from its Alsip, IL location. You will serve as the primary contact for end-user computing, provisioning, onboarding/offboarding, and IT asset management, while coordinating with vendors and IT teams.

You will deliver Tier 1/2 support, support executive users and boardroom tech, and manage incidents via ServiceNow or similar ITSM tools in a fast-paced environment across multiple time