Regional IT Services Lead - End-User & AV Operations

Cruit Group; Chicago (IL); Vor Ort; USD 130.000 - 170.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision coverage

401(k) retirement plan

Life and AD&D insurance

Family support programs

Generous PTO and holidays

Professional development

Zusammenfassung

Cruit Group is seeking a seasoned Manager: Regional IT Services to lead the local IT services organization. You will oversee end-user support, AV operations, and strong ITIL 4 practices to ensure reliable, secure service delivery across the regional office.

You will partner with global teams to accelerate root-cause resolution, manage a team of engineers, and drive ongoing improvements, including AI enablement and knowledge-base expansion.

Qualifikationen

• 7+ years in IT service delivery; 2–3 years in supervision.
• Experience in a legal or professional services environment preferred.
• Bachelor’s degree in Computer Science, Information Systems or related field.

Aufgaben

• Direct daily operations of the local IT services team, ensuring incidents and requests meet SLA.
• Oversee end-user support, hardware lifecycle, onboarding/offboarding, productivity tooling, and access management.
• Lead escalation for critical incidents with global infrastructure, cloud, security, and app engineering.
• Drive change readiness and stakeholder communication for major office rollouts and technology adoption.
• Manage incident response for major outages with post-mortems and corrective actions.
• Oversee AV and executive event support, including Teams/Zoom Rooms and Crestron/Cisco environments.
• Provide ongoing client engagement through feedback channels and ITIL 4 service management practices.

Kenntnisse

Leadership

IT service delivery

ITIL 4

Executive communication

Ausbildung

Bachelor’s degree in Computer Science/Information Systems

Tools

ServiceNow

Microsoft 365

Windows endpoints

iManage

Jobbeschreibung

Cruit Group is seeking a seasoned Manager: Regional IT Services to lead the local IT services organization. You will oversee end-user support, AV operations, and strong ITIL 4 practices to ensure reliable, secure service delivery across the regional office.

You will partner with global teams to accelerate root-cause resolution, manage a team of engineers, and drive ongoing improvements, including AI enablement and knowledge-base expansion.