IT Support Leader — Build High-Impact, AI-Driven Support

Insight Recruitment, LLC; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Recruitment, LLC is partnering with a well-established organization to hire an IT Support Manager who will lead a growing end-user support team. You will coach, mentor, and develop staff while strengthening IT operations and delivering exceptional service.

This leadership-focused role emphasizes building accountable, collaborative teams and modernizing support processes through automation and AI-enabled tools to improve end-user experience and operational efficiency.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years leading IT support teams.
• Proven coaching and mentoring track record.
• Strong ITSM knowledge and end-user support operations.
• Experience improving support processes and workflows.
• Familiarity with asset management and workplace tech.
• Experience with automation/AI-enabled tools desirable.
• Excellent communication across technical and non-technical teams.
• Strong organizational skills; multi-priority in fast-paced environment.
• Collaborative leadership focused on developing people.

Responsibilities

• Lead, mentor and develop an IT support team.
• Oversee day-to-day IT support operations and assets.
• Drive continuous improvement in ticket management and service delivery.
• Establish service standards and metrics.
• Partner with business leaders to align tech support with priorities.
• Evaluate and implement modern support tech including AI and automation.
• Manage vendor relationships and SLAs.
• Lead device lifecycle, software deployments and onboarding/offboarding.
• Develop IT support policies and documentation.
• Foster accountability, ownership, collaboration and continuous improvement.

Skills

Leadership

Coaching

IT Service Management

Communication

Organizational Skills

Collaboration

Education

Bachelor's degree

Tools

ITSM platforms

Automation tools

Job description

Insight Recruitment, LLC is partnering with a well-established organization to hire an IT Support Manager who will lead a growing end-user support team. You will coach, mentor, and develop staff while strengthening IT operations and delivering exceptional service.

This leadership-focused role emphasizes building accountable, collaborative teams and modernizing support processes through automation and AI-enabled tools to improve end-user experience and operational efficiency.