Regional IT Lead, Enterprise Tech & AI Automation

Ridgeline, Inc.; New York (NY); On-site; USD 104,000 - 130,000; Full time

Benefits offered by this job

Unlimited vacation

Educational and wellness reimburse m e

Company stock plan

$0 cost employee insurance plans

Job summary

As the regional IT lead, you will ensure fast, high-quality support across US and Europe time zones, while maintaining Ridgeline's security, privacy, and quality standards. The position requires strong problem-solving and a proactive approach to IT operations.

Qualifications

• 5+ years in IT operations with independent L3 resolution
• Experience supporting multiple offices or regions (US and Europe)
• Hands-on Mac administration and troubleshooting
• Solid networking fundamentals (DNS, DHCP, VLAN, NAT, Wi‑Fi)
• Working IAM knowledge (SSO, MFA, RBAC, audit logging)
• Experience building AI-assisted workflows or agents

Responsibilities

• Provide advanced ITSM support and independently resolve complex issues across software, devices, identities, and network connectivity
• Own root-cause analysis and post-incident write-ups for recurring or high-impact issues
• Lead onboarding, offboarding, and account lifecycle management with automation
• Provide on-site support for security and physical entry/exit systems
• Manage regional ownership for NY and Dublin offices and vendor relationships
• Design and maintain AI-assisted workflows and agents for IT operations
• Mentor teammates in practical AI adoption across IT

Skills

L3 IT support

Mac administration

Networking basics

IAM basics

Tools

Jira Service Management

Confluence

Zoom Rooms

Cisco Meraki

LLM APIs

Job description

As the regional IT lead, you will ensure fast, high-quality support across US and Europe time zones, while maintaining Ridgeline's security, privacy, and quality standards. The position requires strong problem-solving and a proactive approach to IT operations.