Regional IT Service Leader - New York

0400 FBD USA LLP; United States; Sur place; USD 120 000 - 200 000; Plein temps

Résumé du poste

Freshfields US LLP in New York seeks a proactive Regional Service Management Lead to own IT services for the New York region, ensuring alignment with global standards and business needs. You will be the face of IT locally, drive service excellence, engage stakeholders, and oversee adoption of new technologies.

This hands-on role collaborates with global service teams, manages relationships with outsourced providers, participates in major incident management, and champions cost optimization while

Qualifications

• Experience in IT service management and customer insight practices.
• Strong analytical, problem-solving, and communication skills.
• Ability to build trust-based relationships with senior stakeholders.
• Familiarity with ITSM tools (preferably ServiceNow).
• Experience in major incident management and technology change delivery.

Responsabilités

• Act as the primary IT contact for the New York region.
• Ensure IT services are reliable, high-performing, and aligned with business requirements.
• Collaborate with global service teams to resolve issues and implement improvements.
• Support the adoption and transition of new technologies.
• Manage relationships with outsourced service providers.
• Participate in major incident management and ensure effective communication.
• Monitor local IT budgets and identify cost optimization opportunities.

Connaissances

IT service management

customer insights

analytical thinking

communication

stakeholder management

ServiceNow

incident management

change delivery

relationship building

Outils

ServiceNow

Description du poste

Freshfields US LLP in New York seeks a proactive Regional Service Management Lead to own IT services for the New York region, ensuring alignment with global standards and business needs. You will be the face of IT locally, drive service excellence, engage stakeholders, and oversee adoption of new technologies.

This hands-on role collaborates with global service teams, manages relationships with outsourced providers, participates in major incident management, and champions cost optimization while