On-Site & Remote IT Support Technician

Kansas City Police Department; Kansas City, Northern (MO, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Kansas City Police Department is seeking an IT Helpdesk Technician to provide first-line support via phone, remote assistance, and on-site visits. You will deploy and maintain end-user devices, image systems, and install software per standards.

Responsibilities include incident response, ticket management, and documenting diagnostics and resolutions. You must meet CompTIA A+ within probation, have a high school diploma, and reside within 30 miles of Kansas City, MO.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with a good driving record.
• Residence within 30 statute miles of Kansas City, Missouri.
• CompTIA A+ certification within the 6-month probationary period.
• Minimum of one year of experience with PC installation and support.
• Ability to set up personal computers, troubleshoot wired/wireless network issues, and basic access control.
• Post-offer, pre-employment testing per Department Policy.

Responsibilities

• Serve as first-line technical support by answering helpdesk calls and creating accurate tickets.
• Deploy and maintain end-user devices and perform system imaging and software installation.
• Respond to incidents and resolve device malfunctions with clear communication.
• Manage helpdesk tickets, tasks, and time logs from start to finish.
• Adhere to security protocols and assist in cybersecurity compliance.
• Maintain inventory and assist in forecasting equipment needs and audits.

Skills

Helpdesk support

Remote support

Hardware troubleshooting

Communication skills

Education

High school diploma

Tools

Remote assistance tools

Imaging software

PC setup tools

Job description

Kansas City Police Department is seeking an IT Helpdesk Technician to provide first-line support via phone, remote assistance, and on-site visits. You will deploy and maintain end-user devices, image systems, and install software per standards.

Responsibilities include incident response, ticket management, and documenting diagnostics and resolutions. You must meet CompTIA A+ within probation, have a high school diploma, and reside within 30 miles of Kansas City, MO.