Regional IT Field Technician: Windows, Networking & Hardware

Jobtailor

Capitola (CA)

Hybrid

USD 60,000 - 80,000

Full time

14 days+

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Job summary

Jobtailor is seeking an IT Support Specialist in Capitola, CA, to manage hardware repair, software configuration, VPNs, and data backups. You will support onsite and remote users, document work, and follow SOPs to meet KPI targets.

Strong Windows, Active Directory, and networking skills are required, with certifications preferred. The role covers installations, system restores, and routine maintenance, ensuring high system health.

Qualifications

Experience with hardware assembly, disassembly, maintenance, and repair.
Strong knowledge of Windows OS (install, recover, setup, updates) and major software suites (Office).
Familiarity with antivirus, security, and firewall technologies, including install and recovery.
Working knowledge of business networking, Active Directory, Group Policy, file sharing, and server apps (Exchange, MS Server).
Solid troubleshooting skills across OS, hardware, and network issues, including malware removal.
Ability to identify and diagnose failed hardware components.
Valid Driver's License.
A+, Net+, and Sec+ Certifications, or equivalent experience preferred
Experience with all modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, File Sharing, etc. preferred
General understanding of technology related to small-medium businesses preferred
Virtualization experience is a plus!

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
Provide customer support onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
Prioritize and resolve tickets by following SOPs and KB articles, meeting or exceeding KPI goals.
Troubleshoot a range of issues including desktop problems, VPN connectivity, hardware failures, line-of-business apps, and basic server functions.
Perform complete hardware repair, maintenance, and security tasks from cleaning and component replacement to in-depth diagnostics.
Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
Back up data and perform system restores as needed to maintain functionality.
Test solutions for accuracy, document work, and provide recommendations for ongoing system health.