Entry-Level Field IT Technician: Deployments & Onsite Support

Jobtailor

San Bruno (CA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Job summary

Jobtailor in California is seeking an IT Support Specialist to handle service tickets, assist with workstation setups, perform AV checks, and support imaging and deployments. You will maintain ticket documentation in ServiceNow and manage inventory across a site, delivering timely, customer-focused service.

Role requires handling desktops, laptops, peripherals, and mobile devices, with a mix of onsite and remote support.

Qualifications

High School Diploma or GED.
Enrollment in IT-related coursework or vocational training (preferred).
Associate’s degree in Information Technology, Computer Science, or a related field (preferred for Level II).
Prior experience working independently or at a single-technician site (for Level II).
CompTIA A+ and/or Network+ (certifications for Level II).
ITIL Foundation (for Level II).
AVIXA CTS (for AV specialization track).
JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization).

Responsibilities

Respond to IT service tickets using documented procedures and supervision.
Assist with workstation setups and peripheral connections.
Perform basic AV checks and room readiness tasks.
Support imaging and deployments under direction.
Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow).
Follow proper inventory handling, tagging, and tracking.
Escalate unresolved issues appropriately.
Adhere to safety protocols and client‑specific guidelines.
Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
Troubleshoot and resolve common hardware and software issues.
Deliver a high‑quality, customer‑focused service experience in a timely manner.
Receive, document, and close support requests in ITSM tools (ServiceNow).
Prioritize tickets based on urgency and impact.
Escalate complex or unresolved issues following defined protocols.
Assist with or independently perform workstation deployments, device imaging, and equipment setup.
Support device recovery, re‑imaging, and e‑waste processes according to lifecycle guidelines.
Maintain and reconcile inventory of IT equipment and accessories at assigned site.
Use asset tracking systems to manage device records, check‑ins/outs, and stock levels.
Perform regular checks and basic troubleshooting of AV equipment.
Set up and tear down conference room tech for meetings or events.
Maintain clear and concise documentation for resolutions, escalations, and asset updates.
Serve as a visible, approachable point of contact for IT‑related issues at the site.
Communicate effectively with users to understand issues and set clear service expectations.