Regional IT Field Technician - Hardware Repair & Service

Pomeroy; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Pomeroy in Milwaukee, WI is seeking a Field Service Technician to manage service calls and repair IT hardware in retail or office environments. You will handle tickets, inventory, and in-route updates.

The role emphasizes safety, timely SLA adherence, parts handling, and travel in a company vehicle; additional projects or cabling tasks may be required.

Strong customer service and meticulous record-keeping are essential to succeed in this position.

Qualifications

• Experience troubleshooting and repairing IT hardware in retail or office settings.
• Experience handling service tickets and updating status in service management systems.
• Strong commitment to safety, inventory control, and customer service.

Responsibilities

• Manage service zone to complete calls within SLA and follow inventory, safety, and policy.
• Troubleshoot and repair IT hardware in retail store and/or office settings.
• Handle parts pickup/drop-off and maintain vehicle inventory.
• Provide exceptional customer service and keep detailed service tickets.
• Edit and close web-based tickets with statuses, notes, and equipment info.
• Travel may be required for installations or staging, with extensive driving in company vehicle.

Job description

Pomeroy in Milwaukee, WI is seeking a Field Service Technician to manage service calls and repair IT hardware in retail or office environments. You will handle tickets, inventory, and in-route updates.

The role emphasizes safety, timely SLA adherence, parts handling, and travel in a company vehicle; additional projects or cabling tasks may be required.

Strong customer service and meticulous record-keeping are essential to succeed in this position.