Regional IT Field Tech – Onsite Service & Repairs

pomeroy; Cedar Falls (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Pomeroy in Cedar Falls, IA seeks an IT hardware technician to troubleshoot and repair failed equipment in retail and office settings, manage field service tickets, and ensure SLA compliance with company policy.

You will maintain van inventory, perform staging and cabling tasks, and travel to customer sites as needed while upholding safety standards and delivering excellent customer service.

This hands-on role requires a strong work ethic and precise documentation of service activities.

Qualifications

• Troubleshoot and repair IT hardware in retail store and office settings.
• Maintain spare and parts inventory in van and in service management system.
• Edit service tickets with statuses, notes, and closure detail.
• Focus on safety and maintain a safe driving record.
• Travel for installation or cabling projects as needed.

Responsibilities

• Manage assigned service zone to complete calls within SLA and follow inventory policies.
• Provide exceptional customer service.
• Keep vehicle clean and maintained per schedule and company standards.
• Complete ad hoc IT hardware installation tasks and support cabling projects.
• Extensive driving in company-provided vehicle and travel to customer sites as required.

Job description

Pomeroy in Cedar Falls, IA seeks an IT hardware technician to troubleshoot and repair failed equipment in retail and office settings, manage field service tickets, and ensure SLA compliance with company policy.

You will maintain van inventory, perform staging and cabling tasks, and travel to customer sites as needed while upholding safety standards and delivering excellent customer service.

This hands-on role requires a strong work ethic and precise documentation of service activities.