Regional IT & POS Field Technician

Pomeroy; Omaha (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

Pomeroy is seeking a Regional Service Technician to manage a service zone and assist other zones as needed, ensuring service calls meet SLA. You will handle inventory, vehicle maintenance, mileage records, and provide break-fix IT support in a retail/office environment.

Ideal candidates have a safety-conscious approach, solid troubleshooting skills, and excellent verbal and written communication. Valid driving record and willingness to work evenings, weekends, and holidays are required.

Qualifications

• High school diploma or equivalent required; technical further education preferred.
• Experience in break-fix or network repairs in retail/office settings is preferred.
• Must be safety oriented with clean driving record and MVR.

Responsibilities

• Manage assigned service zone and assist other zones to meet SLA.
• Maintain company vehicle to ensure reliability and cleanliness.
• Keep accurate mileage and insurance records when using personal vehicle.
• Provide IT hardware/software support in a retail/office environment.
• Follow inventory procedures; track inbound/outbound parts and inventory movement.
• Deliver strong customer service and professional appearance at all times.
• Update web-based ticketing system with accurate call notes and resolutions.

Skills

Customer service

Troubleshooting

Communication

Mechanical aptitude

Driving

Team player

Safety awareness

Urgency/riality

Education

High School Diploma or equivalent

AS/BS technical degree

Tools

POS repair tools

Network testing tools

PC repair tools

Job description

Pomeroy is seeking a Regional Service Technician to manage a service zone and assist other zones as needed, ensuring service calls meet SLA. You will handle inventory, vehicle maintenance, mileage records, and provide break-fix IT support in a retail/office environment.

Ideal candidates have a safety-conscious approach, solid troubleshooting skills, and excellent verbal and written communication. Valid driving record and willingness to work evenings, weekends, and holidays are required.