Regional IT Field & Remote Support Technician

The 20 MSP; Encinitas (CA); On-site; USD 70,000 - 76,000; Full time

Job summary

The 20 MSP in Encinitas is seeking a Regional Service Technician to deliver hands-on hardware repair and expert support across workstations, software, networks, and security. This role combines bench-style troubleshooting with on-site and remote client interactions to keep systems running smoothly.

You will diagnose issues, repair hardware, configure software, assist with VPNs, manage patches, and document actions to help maintain system health.

Qualifications

• Experience with hardware assembly, disassembly, maintenance and repair.
• Strong Windows OS knowledge including installation, recovery, updates.
• Familiarity with antivirus, security and firewall technologies.
• Working knowledge of Active Directory, Group Policy, file sharing, and server apps (Exchange, MS Server).
• Solid troubleshooting across OS, hardware, and network issues.
• Ability to identify and diagnose failed hardware components.
• Valid driver’s license.

Responsibilities

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot a range of issues including advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks—from cleaning and component replacement to in-depth diagnostics.
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts.
• Install, reinstall, repair, and configure software, including operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health.

Skills

Hardware repair

Windows OS

Networking fundamentals

Troubleshooting

On-site support

Driver license

Education

A+/Net+/Sec+

Tools

Office suite

VPN software

Job description

The 20 MSP in Encinitas is seeking a Regional Service Technician to deliver hands-on hardware repair and expert support across workstations, software, networks, and security. This role combines bench-style troubleshooting with on-site and remote client interactions to keep systems running smoothly.

You will diagnose issues, repair hardware, configure software, assist with VPNs, manage patches, and document actions to help maintain system health.