Regional Intake Director

Oceans Healthcare, L.L.C.; Reading (Berks County); On-site; USD 90,000 - 140,000; Full time

Job summary

Haven Behavioral Healthcare is seeking a Regional Intake Director to provide leadership and oversight for admissions across multiple facilities within the designated region. The role requires coordinating with facility leadership and ensuring consistent admission practices, with onsite support as needed.

The director will coach and develop regional intake staff, assist with recruitment, manage scheduling, monitor KPIs, and drive process improvements to optimize census and patient placement.

Responsibilities

• Coaching and developing all regional intake staff.
• Assist with recruitment and onboarding new regional intake employees.
• Manage scheduling and coverage for regional intake department.
• Conduct site visits as necessary.
• Monitor KPIs: referral response times, conversion, call quality.
• Oversee training for regional intake staff on processes and procedures.
• Analyze daily data and report on quality improvement
• Audit referral data in EMR and coach for performance improvement
• Attend leadership meetings and contribute to bed management strategies.
• Adapt as Regional Intake Clinician when required.
• Perform other duties as assigned.

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facilities. The culture of our hospitals is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven.

The Regional Intake Director is responsible for providing oversight, leadership, and performance management for the regional intake team who supports admissions for multiple facilities within the designated region. This role closely partners with facility leadership in support of census goals and ensuring consistent admission practices across all facilities. The Director must be able to report to any of the designated facilities in the region within three hours of notification when onsite leadership or support is required.

Essential Functions:

1. Coaching and developing all regional intake staff.
2. Responsible for assisting with recruitment and onboarding new regional intake employees.
3. Responsible for the regional intake department schedule and adequate coverage needs.
4. Conducts site visits as necessary.
5. Monitors key performance indicators of the team and individual employees: referral response times, conversion, call quality.
6. Oversees regional intake employees-training on all processes and procedures; ensuring staff competency.
7. Daily data analysis and reporting with recommendations on quality improvement.
8. Audits referral data completion in the EMR system and coaches staff when necessary to improve performance.
9. Attends Flash daily for all assigned facilities as an active member of the leadership team.
10. Implements best practices related to bed management and patient placement strategies.
11. Routinely monitors any barriers to admission and offers recommendations for process improvement.
12. Demonstrates flexibility by working as a Regional Intake Clinician as necessary.
13. Other duties as assigned.