Regional Admissions Leader - Strategy & Patient Care

Oceans Healthcare, L.L.C.; Reading (Berks County); On-site; USD 90,000 - 140,000; Full time

Job summary

Haven Behavioral Healthcare is seeking a Regional Intake Director to provide leadership and oversight for admissions across multiple facilities within the designated region. The role requires coordinating with facility leadership and ensuring consistent admission practices, with onsite support as needed.

The director will coach and develop regional intake staff, assist with recruitment, manage scheduling, monitor KPIs, and drive process improvements to optimize census and patient placement.

Responsibilities

• Coaching and developing all regional intake staff.
• Assist with recruitment and onboarding new regional intake employees.
• Manage scheduling and coverage for regional intake department.
• Conduct site visits as necessary.
• Monitor KPIs: referral response times, conversion, call quality.
• Oversee training for regional intake staff on processes and procedures.
• Analyze daily data and report on quality improvement
• Audit referral data in EMR and coach for performance improvement
• Attend leadership meetings and contribute to bed management strategies.
• Adapt as Regional Intake Clinician when required.
• Perform other duties as assigned.

Job description

Haven Behavioral Healthcare is seeking a Regional Intake Director to provide leadership and oversight for admissions across multiple facilities within the designated region. The role requires coordinating with facility leadership and ensuring consistent admission practices, with onsite support as needed.

The director will coach and develop regional intake staff, assist with recruitment, manage scheduling, monitor KPIs, and drive process improvements to optimize census and patient placement.