Regional Admissions & Intake Leader

Oceans Healthcare; Reading (Berks County); On-site; USD 90,000 - 130,000; Full time

Job summary

Haven Behavioral Healthcare, an Oceans Healthcare Company, seeks a Regional Intake Director to oversee admissions for multiple facilities in the region. The role partners with facility leadership to support census goals and ensure consistent admission practices across sites.

Responsibilities include coaching staff, recruitment and onboarding, scheduling, and active KPI monitoring with data-driven improvements. Occasional travel between facilities is required.

Qualifications

• Bachelor's degree in Behavioral Health or related field required; Master's preferred.
• Leadership experience in behavioral health operations and multi-facility oversight preferred.
• Experience with crisis management, intake or inpatient psychiatric treatment preferred.

Responsibilities

• Oversee regional intake team for multiple facilities.
• Partner with facility leadership to achieve census goals and standardized admission practices.
• Coach and develop regional intake staff; recruit and onboard new employees.
• Monitor KPIs: referral response times, conversion, call quality.
• Conduct daily data analysis and reporting with quality improvement recommendations.
• Ensure staff training on processes and procedures; audit data in EMR.

Skills

Leadership experience

Data analysis

Communication skills

CPR certification

De-escalation training

Time management

Multi-site oversight

Education

Bachelor's degree in Behavioral Health, Psychology, Social Work, Counseling, Human Services, RN or related field

Master's degree in Behavioral Health field preferred

Tools

EMR system

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, seeks a Regional Intake Director to oversee admissions for multiple facilities in the region. The role partners with facility leadership to support census goals and ensure consistent admission practices across sites.

Responsibilities include coaching staff, recruitment and onboarding, scheduling, and active KPI monitoring with data-driven improvements. Occasional travel between facilities is required.