Regional Inside Sales & Customer Success Specialist

MacLean Power Systems; Monroe (NC); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

MacLean Power Systems in Monroe, NC is seeking a Customer Service Representative to manage inside sales and provide standout customer support for the designated region. The role focuses on accurate order processing, responsive quotes, and collaborating with purchasing, production, shipping, and sales teams to ensure timely delivery.

Ideal candidates bring 3–5 years of related experience with technical products, strong communication, and proficiency in Microsoft Office (Excel) and an MRP system.

Qualifications

• Minimum 3–5 years related experience including experience with technical products.
• Proven ability to build and maintain relationships with multiple clients.
• Proficient with Microsoft Office Suite including Excel and MRP system.

Responsabilités

• Processes incoming orders and verifies all aspects of the orders and quotes including validity, terms & conditions, and technical requirements.
• Collaborates with purchasing department, managers, and other staff to confirm that orders are processed with accuracy and efficiency.
• Provides information, quotes, credit terms, and other bid related specifications to clients.
• Collaborates with production, shipping, and leadership team on order status.
• Manages approval drawings and release of orders to production.
• Works directly with other sales associates, application engineers, and manufacturer’s sales representatives.
• Develops and maintains relationships with potential and existing clients.
• Answers inquiries from clients concerning products, their uses, and the industry at large.
• Handles customer complaints & product return in coordination with the Quality and shipping departments.

Connaissances

Customer service

Inside sales

Technical products

Excel

MRP system

MS Office

Outside sales

Communication skills

Negotiation

Team player

Outils

Microsoft Office Suite

Description du poste

MacLean Power Systems in Monroe, NC is seeking a Customer Service Representative to manage inside sales and provide standout customer support for the designated region. The role focuses on accurate order processing, responsive quotes, and collaborating with purchasing, production, shipping, and sales teams to ensure timely delivery.

Ideal candidates bring 3–5 years of related experience with technical products, strong communication, and proficiency in Microsoft Office (Excel) and an MRP system.