Manufacturing Customer Success & Orders Specialist

MacLean Power, LLC; Orangeburg (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

MacLean Power Systems, headquartered in Fort Mill, South Carolina, seeks a Customer Service/Order Management professional to join our team in a key liaison role with customers and internal operations.

You will handle inquiries, quote updates, and order expediting, resolve invoice issues with Accounting, and enter and track orders in SAP/Oracle while coordinating with other departments to meet schedules and deadlines.

Qualifications

• 2-4 years in customer service, inside sales, or order management, manufacturing experience preferred.
• Experience with Oracle-based or SAP enterprise systems; Salesforce preferred.
• High School diploma or equivalent required.

Responsibilities

• Serve as primary liaison between the company and customers, ensuring seamless communication and business operations.
• Handle customer service inquiries and problems such as quote requests, order updates and expedites, and shipping discrepancies.
• Coordinate with accounting to fix invoice discrepancies.
• Navigate company systems with speed and accuracy for pricing, order entry, tracking, and reporting; stay current with system updates and changes.
• Coordinate with other departments regarding customer requirements, complaints, and schedules.
• Complete all necessary documents fully and accurately.
• Follow 5S standards and safety/quality policies.
• Perform other duties as assigned.

Skills

Customer service

Order management

Microsoft Excel

Communication

Team collaboration

Problem solving

Time management

Attention to detail

Education

High School diploma or equivalent

Tools

Oracle/SAP

Salesforce

Job description

MacLean Power Systems, headquartered in Fort Mill, South Carolina, seeks a Customer Service/Order Management professional to join our team in a key liaison role with customers and internal operations.

You will handle inquiries, quote updates, and order expediting, resolve invoice issues with Accounting, and enter and track orders in SAP/Oracle while coordinating with other departments to meet schedules and deadlines.