Customer Success & Order Coordinator

MacLean Power, LLC; Columbia (SC); On-site; USD 36,000 - 52,000; Full time

Job summary

MacLean Power Systems (MPS) is seeking a customer service/order management professional to act as the primary liaison with customers and manage inquiries, quotes, orders, and shipping issues. You will work with accounting to resolve invoices and navigate Oracle/SAP and Salesforce for pricing, tracking, and reporting.

Collaboration across departments is essential to meet schedules and requirements. Applicants should have 2-4 years in customer service or related roles, a high school diploma, and

Qualifications

• 2-4 years progressive experience in customer service, inside sales, or order management; manufacturing experience preferred.
• Prior experience with Oracle-based or SAP enterprise systems is preferred.
• Experience with Salesforce is also preferred.
• High School diploma or equivalent required.

Responsibilities

• Serve as primary liaison between the company and customers, ensuring seamless communication and business operations.
• Handle customer service inquiries and problems such as quote requests, order updates, expedit es, and shipping discrepancies.
• Work with accounting to fix invoice discrepancies.
• Navigate company systems with speed and accuracy for pricing, order entry, tracking, and reporting; stay current with system updates and changes.
• Coordinate with other departments regarding customer requirements, complaints, and schedules.
• Complete all necessary documents fully and accurately.
• Adhere to 5S standards and follow Safety, Environmental and Quality policies.

Skills

Communication skills

Problem-solving

Time management

Team collaboration

Detail-oriented

Adaptability

Education

High School diploma or equivalent

Tools

Oracle/SAP

Salesforce

Job description

MacLean Power Systems (MPS) is seeking a customer service/order management professional to act as the primary liaison with customers and manage inquiries, quotes, orders, and shipping issues. You will work with accounting to resolve invoices and navigate Oracle/SAP and Salesforce for pricing, tracking, and reporting.

Collaboration across departments is essential to meet schedules and requirements. Applicants should have 2-4 years in customer service or related roles, a high school diploma, and