Senior Customer Service Representative

MacLean Power, LLC; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

MacLean Power Systems (MPS) seeks a Customer Service Representative to manage inside sales and customer support for their designated region, focusing on delivering superior service.

The role collaborates with purchasing, production, and shipping to ensure accurate order processing, quotes, and timely delivery. Occasional in-person or Teams meetings with customers are required, with a strong emphasis on relationship management and responsiveness.

Qualifications

• Minimum 3-5 years related experience including experience with technical products.
• Proven ability to build and maintain relationships with multiple clients.
• Outside sales experience and strong communication skills with customers.

Responsibilities

• Processes incoming orders and verifies all aspects of the orders and quotes.
• Collaborates with purchasing, management, and staff to ensure accurate order processing.
• Provides information, quotes, and terms to clients.
• Coordinates with production, shipping and leadership on order status.
• Manages approval drawings and release of orders to production.
• Works with sales reps, application engineers, and customer-facing teams.
• Maintains relationships with potential and existing clients.
• Answers product and industry inquiries from clients.

Skills

Verbal communication

Written communication

Relationship building

Sales experience

MS Office / Excel

MRP system

Team collaboration

Tools

MS Office

MRP system

Job description

MacLean Power Systems (MPS) is a leading manufacturer of engineered products and solutions used in the maintenance, repair, upgrade, and construction of transmission, distribution, and substation infrastructure. LEADING THE WAY™ in innovation, MPS is dedicated to keeping the power infrastructure performing optimally by supplying world-class solutions to fulfill the needs of customers who maintain electrical services to consumers worldwide. We operate seventeen facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. Learn more at www.macleanpower.com

Job Summary

The Customer Service Representative will manage inside sales & customer support for their designated region with a focus on creating and maintaining superior customer service.

Job Duties

• Processes incoming orders and verifies all aspects of the orders and quotes including validity, terms & conditions, and technical requirements.
• Collaborates with purchasing department, managers, and other staff to confirm that orders are processed with accuracy and efficiency.
• Provides information, quotes, credit terms, and other bid related specifications to clients.
• Collaborates with production, shipping, and leadership team on order status.
• Manages approval drawings and release of orders to production.
• Works directly with other sales associates, application engineers, and manufacturer’s sales representatives.
• Develops and maintains relationships with potential and existing clients.
• Answers inquiries from clients concerning products, their uses, and the industry at large.
• Handles customer complaints & product return in coordination with the Quality and shipping departments.
• Occasionally meets with customers coming into the facility or via Teams as needed.
• Assists accounting with invoicing, payment, or other issues as needed.
• Manages ITEC access to customer portals for quotations, orders, and invoices.
• Periodically prepares and reports, status of accounts and orders to manager and to customers as required.
• Performs other duties as assigned.

Experience and Education

• Minimum 3-5 years related experience including experience with technical products. (Experience in utility industry preferred).
• Proven ability to build and maintain relationships with multiple clients.
• Proficient with Microsoft Office Suite or related software including proficiency in excel and MRP system.
• Outside sales experience.

Competencies/ Skills

• Excellent verbal and written communication skills.
• Sales and negotiation skills.
• Proven ability to build strong interpersonal relationships based on integrity and service.
• Strong analytical skills.
• Organized with attention to detail.
• Ability to work as part of a team
• Problem-solving skills

EOE-Minority/Female/Disability/Veteran

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.

All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.