Regional Implementation Lead: Global Deployments

Flexport; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

Flexport in Atlanta, GA is seeking an Implementation Manager to own and evolve our Implementation Methodology as our ICP product suite expands. This self-starter will build the playbook for how we implement today and adapt it as new products come online.

You will drive cross-functional projects end-to-end, partner with Sales and Operations to go live, and manage the critical path to ensure delivery as sold.

Qualifications

• BA/BS with 4+ years in logistics, supply chain, or freight forwarding.
• Self-starter who spots gaps and builds solutions.
• Proven track record scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail and a bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates.
• Take first-mover ownership of implementation gaps and create playbooks for new products or services.
• Partner with Sales and Operations as the client's primary contact through implementation, including solutioning support.
• Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
• Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
• Adapt the plan in real time as conditions change; turn learnings into better service levels and quality.
• Report implementation status to leadership and propose mitigation plans.

Skills

Self-starter

Client-facing project management

Cross-functional collaboration

Excellent communication

Attention to detail

Delivery orientation

Education

BA/BS in logistics or related field

Job description

Flexport in Atlanta, GA is seeking an Implementation Manager to own and evolve our Implementation Methodology as our ICP product suite expands. This self-starter will build the playbook for how we implement today and adapt it as new products come online.

You will drive cross-functional projects end-to-end, partner with Sales and Operations to go live, and manage the critical path to ensure delivery as sold.