Remote Americas Implementation Lead

Crane Worldwide Logistics LLC; Houston, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

Paid Time Off (136 hours)

Medical, Dental and Vision benefits

Tuition Reimbursement for education

Employee Recognition and Rewards

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics LLC is seeking an experienced Implementation Delivery lead to drive end-to-end client deployments across North, Central, and South America. You will coordinate across Operations, Technology, Sales, and Finance to ensure go-live success and steady-state transition.

Responsibilities include planning, risk management, SOP governance, and post-implementation reviews to drive continual improvement and customer satisfaction.

Qualifications

• Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines.
• Demonstrated experience managing complex projects or client implementations.
• Prior leadership or cross-functional coordination experience preferred.
• Experience in U.S. Customs Brokerage is preferred.
• Experience working in freight forwarding required.

Responsibilities

• Lead end-to-end implementation delivery from contract award through go-live and transition to steady-state operations.
• Develop, own, and maintain implementation project plans, schedules, and deliverables across multiple departments.
• Ensure strategies are executed consistently across regions, stations, and teams.
• Identify and mitigate risks related to scope, readiness, systems, and performance.
• Oversee SOPs and implementation documentation for compliance and knowledge transfer.
• Partner with Technology teams to validate scope and system readiness.
• Monitor progress with dashboards and PM tools; ensure timely updates.
• Escalate and resolve implementation issues balancing client expectations and commercial risk.
• Lead post-implementation reviews and continuous improvement initiatives.

Skills

Logistics operations

Project management

Stakeholder management

Risk assessment

Executive communication

Cross-functional coordination

Analytical skills

Leadership

Education

Bachelor's degree in Business/Transportation/Logistics

High School Diploma or GED

Tools

Jira

Document repositories

Job description

Crane Worldwide Logistics LLC is seeking an experienced Implementation Delivery lead to drive end-to-end client deployments across North, Central, and South America. You will coordinate across Operations, Technology, Sales, and Finance to ensure go-live success and steady-state transition.

Responsibilities include planning, risk management, SOP governance, and post-implementation reviews to drive continual improvement and customer satisfaction.