Regional HVAC Service Manager: Lead Ops & Growth

Nextech; Columbus (OH); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability insurance

401k match

Holidays

Personal days

Vacation days

Job summary

Nextech is a leading HVAC/R service provider in the United States, with over 30 years of experience and a nationwide team. The Regional Service Manager will lead technicians and administrative staff, driving customer satisfaction and achieving company goals.

The role emphasizes strategic oversight, performance metrics, and development of the operations team. It offers comprehensive benefits and a chance to advance within a fast-paced, customer-focused environment.

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience.
• HVAC Management Experience.
• Technical knowledge necessary to provide value to our technicians and customers.
• Extremely high level of urgency to resolve problems.
• High level of computer skills.
• Ability to build rapport with clients.
• Proven track record in prior role.
• Level personality with a drive for success.
• Ability to focus on desired results.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to adapt to very fast-paced environment and deadlines.
• Strong attention to detail.

Responsibilities

• Recruiting and development of administration team.
• Delivery of all company goals and metrics.
• Provide customer satisfaction.
• Dispatcher on-boarding.
• Evaluate and perform annual reviews with Operations Manager approvals.
• Review company reports and share with team.
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s).
• Escalation point for callbacks.
• Successfully promote company’s image, appearance, and reputation.
• Manage customer relationships for assigned area.
• Maintain and communicate weekly activity schedule.
• Ensure efficient and well-planned scheduling of all calls.
• Ensure area meets or exceeds customer and company SLA requirements.
• Manage dispatchers and ensure company systems and procedures are followed.
• Bottom line accountability for assigned divisions.
• Manage labor and material costs.
• Support ASM and the development of technicians.
• Excellent interpersonal and communication skills, both written and oral.
• Deliver high level of customer service on a consistent basis.

Skills

HVAC management

Technical know-how

Multitasking

Communication skills

Problem-solving

Rapport-building

Proven track record

Drive for success

Goal-oriented

Attention to detail

Adaptability

Job description

Nextech is a leading HVAC/R service provider in the United States, with over 30 years of experience and a nationwide team. The Regional Service Manager will lead technicians and administrative staff, driving customer satisfaction and achieving company goals.

The role emphasizes strategic oversight, performance metrics, and development of the operations team. It offers comprehensive benefits and a chance to advance within a fast-paced, customer-focused environment.