Senior HVAC Service Operations Manager

Nextech; Lenexa (KS); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health Insurance (free employee only)

Dental, Vision, Life Insurance

401k with match

Paid Holidays

Paid Personal days

Paid Vacation days

Job summary

Nextech Commercial HVAC & Refrigeration is seeking an experienced Service Operations Manager to oversee the HVAC service department and technicians. You will collaborate with the team to organize, direct, and control service activities to deliver outstanding customer service and strengthen the brand.

The role requires a strong HVAC/R technical background, leadership capabilities, and excellent communication skills.

Qualifications

• 7+ years of management experience in HVAC contracting or building-related services.
• HVAC/R technical background required.
• Understanding of quality management principles in communications and operations.
• Experience with management and conflict resolution.
• Strong organizational skills and ability to juggle multiple tasks and deadlines.
• Adaptable to a fast-paced environment with strong interpersonal and written/oral communication.
• Advanced Microsoft Office and computer literacy.

Responsibilities

• Responsible for full financial for operations.
• Review PMs, CINB, SLA and P&L reports and share with team.
• Take calls for customer escalation issues and provide solutions.
• Ensure company goals are met monthly/quarterly/yearly.
• Manage all SLAs with current/new clients.
• Recruit, hire, and develop service operations staff.
• Develop training plan for service support team.
• Deliver goals and metrics for the assigned group.
• Evaluate and perform annual reviews.
• Identify and communicate improvements.
• Quality assurance on all work performed at customer facilities.
• Cover in absence of next level managers.
• Create, communicate, and send weekly activity schedule to VP of Operations.

Skills

HVAC management

Staff leadership

Communication

Quality management

Conflict resolution

Organizational skills

MS Office

Tools

Microsoft Office

Job description

Nextech Commercial HVAC & Refrigeration is seeking an experienced Service Operations Manager to oversee the HVAC service department and technicians. You will collaborate with the team to organize, direct, and control service activities to deliver outstanding customer service and strengthen the brand.

The role requires a strong HVAC/R technical background, leadership capabilities, and excellent communication skills.