Regional HVAC Service Leader – Growth & Impact

Nextech; Tulsa (OK); Presencial; USD 85.000 - 95.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Dental & Vision

Free life insurance

401k match

7 paid holidays

2 paid personal days

10 paid vacation days

Resumo da vaga

Nextech Commercial HVAC & Refrigeration is seeking a Regional Service Manager to lead technicians and administrative staff across the service region. You will drive delivery of company goals, manage field operations, and ensure exceptional customer service while maintaining strong relationships with clients and internal teams.

The role requires HVAC experience, management capability, and excellent communication skills.

Qualificações

• 5 years of field HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge to support technicians and customers
• High urgency to resolve problems
• Strong computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Strong organizational skills and ability to multitask

Responsabilidades

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams
• Escalation point for callbacks
• Promote company image and reputation
• Manage customer relationships for assigned area
• Maintain weekly activity schedule
• Schedule optimization for calls
• Ensure SLA adherence
• Manage dispatchers and company procedures
• Bottom line accountability for divisions
• Labor and material cost management
• Support ASM and technician development
• Excellent written and oral communication in English
• Convey job-related information clearly and accurately
• Follow work instructions and safety procedures

Conhecimentos

HVAC experience

Management experience

Technical knowledge

Urgency to resolve problems

Computer skills

Client rapport

Organizational skills

English communication

Descrição da vaga

Nextech Commercial HVAC & Refrigeration is seeking a Regional Service Manager to lead technicians and administrative staff across the service region. You will drive delivery of company goals, manage field operations, and ensure exceptional customer service while maintaining strong relationships with clients and internal teams.

The role requires HVAC experience, management capability, and excellent communication skills.