Regional Hospitality Operations Lead

ISS Facility Services - North America; San Antonio (TX); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Leave program

Job summary

ISS Group in Los Angeles seeks an Operational Excellence Manager to lead regional new unit openings with a focus on front-of-house excellence. You will oversee merchandising, signage, small wares, equipment placement, and the full setup of front-of-house operations to ensure a polished guest experience reflecting our standards.

You will develop and deploy site-level opening tools, train management and hourly staff on service culture and processes, and support launches of coffee bars, pantries,

Qualifications

• Experience leading regional openings with operational readiness.
• Ability to develop opening tools and training materials.
• Strong front-of-house standards and hospitality focus.
• Collaborative leadership across departments and teams.
• Ability to scale and improve opening processes.

Responsibilities

• Lead and coordinate regional new unit openings to ensure operational readiness and exceptional front of house guest experiences.
• Oversee merchandising, signage, small wares, service flow, and front of house setup to align with company standards.
• Develop and implement structured opening tools including task-by-time guides, cleaning schedules, station diagrams, and training materials.
• Train management teams and hourly staff on service culture, operational processes, and front-of-house standards.
• Support successful launch of coffee bars, office coffee service pantries, micro kitchens, juice outlets, promotions, and catering programs.
• Identify and develop regional champions to sustain excellence and support future openings.
• Continuously improve opening processes to enhance efficiency, consistency, and scalability.

Skills

Operational leadership

Project management

Training & coaching

Front of house operations

Hospitality excellence

Job description

ISS Group in Los Angeles seeks an Operational Excellence Manager to lead regional new unit openings with a focus on front-of-house excellence. You will oversee merchandising, signage, small wares, equipment placement, and the full setup of front-of-house operations to ensure a polished guest experience reflecting our standards.

You will develop and deploy site-level opening tools, train management and hourly staff on service culture and processes, and support launches of coffee bars, pantries,