Guest Experience Leader — Hospitality Excellence

Compass Group USA; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Restaurant Associates in the United States seeks a Hospitality Excellence Manager to elevate guest experiences across food and beverage operations. You’ll drive activations, merchandising, and hospitality standards, reporting to the District Manager and collaborating with the Regional Experience Director.

You will lead a team of food service managers and hourly staff, develop experiences that wow guests, and oversee CARE hospitality program with a focus on culture, innovation, and measurable

Qualifications

• 5+ years in food/beverage/hospitality focusing on guest experiences.
• Proven track record in developing and implementing guest experience strategies.
• Strong hospitality standards and best practices.
• Ability to work independently and align stakeholders across teams.
• Relentless passion for food/beverage and customer service excellence.
• Organized, with ability to plan ahead and adapt to change.
• Problem-solving mindset with strategic, concrete plans.

Responsibilities

• Implement regional strategies to deliver best-in-class food, service and hospitality experiences.
• Own the events calendar, activations, and content for daily hospitality experiences.
• Manage relationships with site leadership, operations, marketing, and client groups.
• Lead regular onsite training to ensure exceptional guest interactions.
• Support deployment of new technologies and digital experiences in operations.
• Create quarterly storytelling reporting on accomplishments and results.
• Foster a positive, empowering work environment and team pride.

Skills

Guest experience leadership

Hospitality standards

Strategic thinking

Team leadership

Communication

Job description

Restaurant Associates in the United States seeks a Hospitality Excellence Manager to elevate guest experiences across food and beverage operations. You’ll drive activations, merchandising, and hospitality standards, reporting to the District Manager and collaborating with the Regional Experience Director.

You will lead a team of food service managers and hourly staff, develop experiences that wow guests, and oversee CARE hospitality program with a focus on culture, innovation, and measurable