Regional Health & Benefits Ops Leader: Grow Revenue

Paychex; Phoenix (AZ); On-site; USD 55,000 - 86,000; Full time

Job summary

Paychex is seeking a Regional Operations leader to supervise a team of account representatives and managers within the health & benefits group. This role focuses on growing a $2M+ book of business, ensuring client retention, onboarding, renewals, and cross-sell opportunities across multiple Paychex teams.

You will partner with sales, HR Solutions, MMS, Product, Operations, IT, and Accounting to deliver seamless client service, maintain compliance, and develop staff through coaching and

Qualifications

• Bachelor's degree required; leadership experience preferred.
• 3 years of experience in related field.
• Must be eligible for insurance licensing in all 50 states within 90 days of start date.

Responsibilities

• Oversee growth of a specified book of business (Tier 1 and Tier 2 clients), with >$2M annual revenue.
• Drive client retention, onboarding, renewal, and cross-sell initiatives.
• Coordinate with H&B sales, HR Solutions, MMS, Product Management, Operations, IT and Accounting partners to ensure seamless service.

Skills

Leadership

Management

Customer Service

Communication

Coaching

Quality Improvement

Lean Principles

CQI

Performance Management

Call Center Experience

Marketing

Education

Bachelor's Degree

Job description

Paychex is seeking a Regional Operations leader to supervise a team of account representatives and managers within the health & benefits group. This role focuses on growing a $2M+ book of business, ensuring client retention, onboarding, renewals, and cross-sell opportunities across multiple Paychex teams.

You will partner with sales, HR Solutions, MMS, Product, Operations, IT, and Accounting to deliver seamless client service, maintain compliance, and develop staff through coaching and