Regional General Manager

Richelieu Hardware Ltd; Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Monthly car allowance

Company smart phone

Group insurance (medical, dental, etc)

Job summary

Richelieu Hardware Ltd is seeking a Regional General Manager to oversee Texas, Missouri, Kansas, New Mexico, Colorado, Arkansas and Louisiana. You will lead sales, operations, and customer service across branches, driving profitability and growth with a strong coaching and coaching culture.

The role targets a high-performing leader with deep branch operations expertise, strategic vision, and the ability to develop teams and key accounts in a dynamic distribution business.

Qualifications

• Experience leading outside sales and operations teams in industrial/building materials distribution.
• Commercial or sales-driven mindset with leadership in sales.
• Deep knowledge of branch office operations with P&L responsibility.
• Empathetic leader with strong emotional intelligence and team development.
• Excellent communication skills with internal, supplier, and customer interactions.
• KPI-oriented and well organized.

Responsibilities

• Drive regional sales growth by coaching sales managers and outside teams.
• Own strategic growth of key customer accounts.
• Support Branch Managers and optimize order processing, shipping, and receiving.
• Maintain accountability for full P&L and regional performance.
• Ensure effective communication across personnel involved in sales, service, and logistics.
• Oversee logistics operations and compliance with EH&S and other regulations.
• Advise managers on recruitment and staff development to meet company goals.
• Develop and execute process improvements for efficiency across departments.
• Monitor daily KPIs for sales and operations performance.
• Lead by example to foster a positive, high-performance culture.

Skills

Leadership

Sales leadership

Branch operations

Emotional intelligence

Communication skills

KPI mindset

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our OpportunityWe are seeking a Regional General Manager to take full operational responsibility for Texas, Missourri, Kansas, New Mexico, Colorado, Arkansas and Louisianna.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key ResponsibilitiesAs a vital role charged with the management of people, processes, and overall company performance, the General Manager will be ultimately responsible for all phases of business, including sales and profitability, warehouse operations, and customer service. Positions that will report directly to the General Manager include Branch Managers and Sales Managers.

• Drive the growth of regional sales, both through existing customer relationships as well as new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed
• Take personal ownership for the strategic growth of key customer accounts
• Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on-time
• Maintain accountability for complete P&L, taking full responsibility for the growth and success of the region
• Ensure an effective flow of communication with all personnel involved in the follow-up of customer service and shipping/receiving duties
• Oversee and ensure all logistics-related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Advise their managers in recruitment and team development by overseeing the hiring, supervising, and training employees for the purpose of achieving company goals and objectives
• Establish and execute strategies to improve on our existing processes, procedures, and methods, ensuring efficiency throughout all departments
• Maintain a detailed awareness of daily KPI’s with regards to sales and operations performance
• Instill and drive a positive working culture by leading from the front, creating an environment that individuals desire to be a part of

What We Are Looking For

• Related experience from industrial or building materials distribution, with an emphasis placed on leadership of an outside sales and operations teams
• A commercial or sales-driven mindset, optimally including leadership in sales
• Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility
• An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth
• Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers
• KPI-oriented, well organized, with superior communication aptitude

Compensation and Benefits

• Competitive market-based salary and annual bonus potential
• Monthly car allowance and covered fuel
• Business expense reimbursement
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Company smart phone
• Paid vacation time, sick days, and holidays

We are an equal opportunity employer.