General Manager

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Boston (MA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Monthly car allowance

Group insurance

401(k) matching

Company cell phone and laptop

Paid vacation and holidays

Employee Stock Purchase Plan

Job summary

Richelieu is seeking a General Manager to take full operational responsibility for the US region, including Boston, MA, Portland, ME, and surrounding areas. You will drive regional sales growth, own P&L, and lead branch operations, logistics, and customer service to ensure on-time, compliant performance.

The role requires an empathetic leadership style, strong communication, and a focus on KPIs to build a high-performance culture across the region.

Qualifications

• Experience leading outside sales and operations teams in industrial/building materials distribution.
• Commercial or sales-driven mindset with leadership in sales.
• Deep knowledge of branch office operations including P&L responsibility.
• Empathetic leader with strong emotional intelligence and ability to develop team members.
• Excellent communication skills with internal and external stakeholders.
• KPI-oriented, well organized, with strong communication aptitude.

Responsibilities

• Grow regional sales through existing customers and new business by coaching and directing sales and operations teams.
• Own strategic growth of customer accounts in the US region including Boston, MA.
• Support Branch Managers to process orders and manage shipping/receiving accurately, safely, and on time.
• Take accountability for complete P&L and regional growth and success.
• Maintain effective communication flows across departments and with suppliers and customers.
• Ensure compliance of logistics operations with EH&S and regulatory rules.
• Advise managers on recruitment and team development to hit company goals.
• Develop strategies to improve processes and drive efficiency across departments.
• Maintain daily KPIs on sales and operations performance and drive a positive culture.

Skills

Leadership experience

Sales leadership

P&L responsibility

Emotional intelligence

Communication

KPI tracking

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state‑of‑the‑art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever‑changing industry. Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values are what allow us to achieve our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Opportunity

We are seeking a General Manager to take full operational responsibility for our US region, including Boston, MA; Portland, ME; Rocky Hill, CT; and the surrounding area.

Key Responsibilities

• Drive the growth of regional sales, both through existing customer relationships and new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed.
• Take personal ownership for the strategic growth of customer accounts.
• Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on‑time.
• Maintain accountability for complete P&L, taking full responsibility for the growth and success of the region.
• Ensure an effective flow of communication with all personnel involved in the follow‑up of customer service and shipping/receiving duties.
• Oversee and ensure all logistics‑related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations.
• Advise managers in recruitment and team development by overseeing the hiring, supervising, and training employees to achieve company goals and objectives.
• Establish and execute strategies to improve on existing processes, procedures, and methods, ensuring efficiency throughout all departments.
• Maintain a detailed awareness of daily KPIs with regards to sales and operations performance.
• Instill and drive a positive working culture by leading from the front and creating an environment that individuals desire to be a part of.

What We Are Looking For

• Related experience from industrial or building materials distribution, with an emphasis on leadership of an outside sales and operations team.
• A commercial or sales‑driven mindset, optimally including leadership in sales.
• Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility.
• An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth.
• Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers.
• KPI‑oriented, well organized, with superior communication aptitude.

Compensation and Benefits

• Competitive market‑based salary plus annual bonus.
• Monthly car allowance and covered fuel.
• Business expense reimbursement.
• Group insurance program (medical, dental, vision, life, disability, etc.).
• Employee Stock Purchase Plan with employer matching.
• 401(k) with employer matching.
• Company cell phone and laptop.
• Paid vacation and holidays.