General Manager

Richelieu Hardware Ltd; Boston (MA); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Annual bonus

Car allowance

Group insurance

Employee stock purchase plan

401(k) with employer matching

Company cell phone and laptop

Paid vacation and holidays

Job summary

Richelieu Hardware Ltd. is seeking a General Manager to take full operational responsibility for the US region, including Boston, MA; Portland, ME; Rocky Hill, CT and surrounding areas. You will lead a team across sales, operations and customer service, with focus on growth and profitability.

The role requires leadership of branch and sales managers, strategic oversight of logistics, and a strong emphasis on performance metrics and process improvements to drive business success.

Qualifications

• Experience leading outside sales and operations teams in industrial or building materials distribution.
• Commercial or sales-driven mindset with leadership in sales.
• Deep knowledge of complete branch office operations including P&L responsibility.
• Empathetic leader with high emotional intelligence and team development.
• Excellent communication skills across internal teams, suppliers and customers.

Responsibilities

• Manage people, processes and overall company performance for the US region.
• Drive regional sales growth through coaching and strategy for sales managers and outside sales team.
• Oversee branch managers and ensure efficient order processing, shipping and receiving.
• Maintain accountability for regional P&L and profitability.
• Ensure compliance with environmental, health, safety, and regulatory rules across operations.
• Lead recruitment, training and development to meet company goals.
• Improve processes and procedures for efficiency across departments.
• Monitor daily KPIs for sales and operations performance.

Skills

Leadership

P&L responsibility

Sales leadership

Communication

KPI management

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high‑end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state‑of‑the‑art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever‑changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are seeking a General Manager to take full operational responsibility for our US region including Boston, MA; Portland, ME; Rocky Hill, CT and the surrounding area.

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

As a vital role charged with the management of people, processes, and overall company performance, the General Manager will be ultimately responsible for all phases of business, including sales and profitability, warehouse operations, and customer service. Positions that will report directly to the General Manager include Branch Managers and Sales Managers.

• Drive the growth of regional sales, both through existing customer relationships as well as new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed
• Take personal ownership for the strategic growth of customer accounts
• Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on‑time
• Maintain accountability for complete P&L, taking full responsibility for the growth and success of the region
• Ensure an effective flow of communication with all personnel involved in the follow‑up of customer service and shipping/receiving duties
• Oversee and ensure all logistics‑related operations comply with applicable environmental, health safety, and other regulatory rules and regulations
• Advise their managers in recruitment and team development by overseeing the hiring, supervising, and training employees for the purpose of achieving company goals and objectives
• Establish and execute strategies to improve on our existing processes, procedures, and methods, ensuring efficiency throughout all departments
• Maintain a detailed awareness of daily KPI’s with regards to sales and operations performance
• Instill and drive a positive working culture by leading from the front, creating an environment that individuals desire to be a part of

What We Are Looking For

• Related experience from industrial or building materials distribution, with an emphasis placed on leadership of an outside sales and operations teams
• A commercial or sales‑driven mindset, optimally including leadership in sales
• Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility
• An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth
• Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers
• KPI‑oriented, well organized, with superior communication aptitude

Compensation and Benefits

• Competitive market‑based salary plus annual bonus
• Monthly car allowance and covered fuel
• Business expense reimbursementGroup insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Company cell phone and laptop
• Paid vacation and holidays