General Manager for multiple sites

Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd; Lincoln Park (NJ); On-site; USD 150,000 - 227,500; Full time

Benefits offered by this job

Car allowance

Fuel reimbursement

Group insurance

Employee Stock Purchase Plan

401(K) matching

Company cell phone and laptop

Paid vacation and holidays

Job summary

Richelieu Hardware Ltd is seeking a General Manager to oversee the US region, including parts of New Jersey and Pennsylvania. The role combines leadership of sales and operations with accountability for regional growth, profitability, and customer satisfaction.

You will lead branch and sales managers, drive KPI metrics, and ensure efficient logistics and compliance across the region. The ideal candidate will bring deep experience in distribution, building materials, and a strong commercial

Qualifications

• Experience leading sales and operations in a distribution environment.
• Strong business and financial acumen with a focus on P&L.
• Knowledge of building materials, cabinetry, kitchen and bath markets.
• Excellent communication and leadership across multiple levels.

Responsibilities

• Drive regional sales growth through coaching, strategy, and direction to sales teams.
• Oversee branch managers and operations to ensure on-time, accurate order fulfillment.
• Manage regional P&L and budgeting; monitor KPIs for sales and operations performance.
• Lead recruitment, training, and development to meet company goals.
• Ensure compliance with safety, environmental, and regulatory standards across regions.
• Communicate effectively with staff, suppliers, and customers to maintain strong relationships.

Skills

Leadership

Sales & Business Development

P&L Management

Operations Management

KPI Tracking

Communication

Job description

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high‑end products sourced from manufacturers worldwide. With over 150,000 product offerings, 112 locations in North America, and a state‑of‑the‑art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever‑changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are seeking a General Manager for multiple sites to take full operational responsibility for our US region, including parts or all of these states: New Jersey and Pennsylvania.

Key Responsibilities

As a vital role charged with the management of people, processes, and overall company performance, the General Manager will be ultimately responsible for all phases of business, including sales and profitability, warehouse operations, and customer service. Positions that will report directly to the General Manager include Branch Managers and Sales Managers.

• Drive the growth of regional sales, both through existing customer relationships as well as new business acquisition by providing coaching, strategy, and direction to sales managers and/or the outside sales team as needed
• Take personal ownership for the strategic growth of key customer accounts
• Provide support and organization to Branch Managers, enabling Richelieu to efficiently process customer orders and manage the shipping and receiving process accurately, safely, and on‑time
• Maintain accountability for complete P&L, taking full responsibility for the growth and success of the region
• Ensure an effective flow of communication with all personnel involved in the follow‑up of customer service and shipping/receiving duties
• Oversee and ensure all logistics‑related operations comply with applicable environmental, health, safety, and other regulatory rules and regulations
• Advise their managers in recruitment and team development by overseeing the hiring, supervising, and training employees for the purpose of achieving company goals and objectives
• Establish and execute strategies to improve on our existing processes, procedures, and methods, ensuring efficiency throughout all departments
• Maintain a detailed awareness of daily KPI’s with regards to sales and operations performance
• Instill and drive a positive working culture by leading from the front, creating an environment that individuals desire to be a part of

What We Are Looking For

Our ideal candidate has experience managing both sales and operations, ideally in a company based on a distribution model. Knowledge of building materials, specifically related to cabinetry or the kitchen and bath market is highly preferred. This person should have strong business acumen and experience working with reporting, financial statements (with a strong focus on P&L reporting) and driving profitability for a large region.

• Related experience from industrial or building materials distribution, with an emphasis placed on leadership of an outside sales and operations teams
• A commercial or sales‑driven mindset, optimally including leadership in sales
• Deep knowledge/understanding of complete branch office operations, specifically with P&L responsibility
• An empathetic leader with superior emotional intelligence, able to recognize and develop the unique traits of team members and direct their professional growth
• Excellent communication skills with the ability to interact at all levels internally, as well as with suppliers and customers.
• KPI‑oriented, well organized, with superior communication aptitude

Compensation And Benefits

• Total annual earnings (base pay + annual bonus potential) approximately $150,000- $227,500
• Monthly car allowance and covered fuel
• Business expense reimbursement
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Company cell phone and laptop
• Paid vacation and holidays